Wise
London, UK
Wise is looking for an experienced Senior Training Lead to drive our Know Your Customer (KYC) Training team forward! Our KYC team is the first line of defense to make sure that our customers are compliant with all the requirements from our regulators. Our KYC team vigilantly follows guidelines provided in our knowledge bases and ensures that communications with our customers are concise and concrete. As KYC Training Senior Lead you will be responsible for leading our KYC Training teams. You’ll have a team of Leads (or you may call them team managers) that will report to you, and using your knowledge of learning and development (L&D), people leadership skills and experience you will ensure that these teams deliver highly effective training with measurable outcomes to our KYC teams. In this strategic role, you’ll set the direction and vision for the KYC Training function, ensuring it is proactive, scalable, and aligned with business priorities. You will play a critical part in...