ActiveCampaign
Australia
The Activation Specialist is at the forefront of inbound inquiries, engaging with prospects who reach out to ActiveCampaign through chat and Zendesk. Their mission is not only to address inquiries but also to close transactional deals and identify larger opportunities to connect with the Sales team. What your day could consist of: Timely and Effective Communication: Respond promptly to inquiries via live chat and tickets, ensure clear and accurate information is provided, create a positive customer experience through effective communication Opportunity Identification: Discern potential larger opportunities during interaction, recognize situations requiring sales expertise, identify and capitalize on transactional opportunities Sales Partnership: Collaborate with the sales team to provide the necessary information, assist in the pursuit and closure of deals arising from chat engagements, and support the sales process by offering context and relevant details....