359 technical support specialist jobs found

Life at MX We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you. Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry. The Customer Support Specialist troubleshoots customer concerns and is the primary source of aggregation monitoring and advanced issue resolution. This role understands the needs of the customers and communicates those needs with the appropriate teams to ensure concerns are resolved.   Job Duties Investigate and resolve technical support issues from clients and partners Provide world class customer support Improve the platform by being the voice of the customer Be a support visionary seeking new...

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable’s features and capabilities. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities. This role will...

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Unbelievable partner support is a critical part of the Via brand, and we’re looking for the best in the business. As a Technical Support Specialist, you’ll provide consistently outstanding support to Via’s partners (cities, operators, etc.) who power mobility and transportation networks with our technology. This customer-facing position is all about building the best possible connection between our partners and our Product & Engineering Team. We work with teams across the organization to ensure our partners can make the best use of our technology to improve their experience.  This is a contract position and you will be employed by a third party. What You'll Do: Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices...

About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About The Role Highspot is an end-to-end platform that closes the loop between marketing, sales and the customer, providing real-time alerts and predictive analytics on all your business content.  Using Highspot, companies...

Our Mission:   6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.   Our People:   People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.   We want 6sense to be the best chapter of your career.   Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the...

Our Mission:   6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.   Our People:   People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.   We want 6sense to be the best chapter of your career.   Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the...

Our Mission:   6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.   Our People:   People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.   We want 6sense to be the best chapter of your career.   Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the...

Our Mission:   6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.   Our People:   People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.   We want 6sense to be the best chapter of your career.   Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the...

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. WHY WE'RE HERE The Aerial Autonomy team at Anduril develops large unmanned aerial vehicles, taking products like Fury from concept to production. The team also develops Lattice for Mission Autonomy, Anduril’s premier software platform that enables group 5 AAVs to...

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. The TRS team at Anduril develops aerial small drones (Group 1-3) and all equipment to test, deploy and operate. The team is responsible for taking products like Ghost, Anvil, Bolt and Altius from paper sketches to operational systems. We work in close coordination with...

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Frontline Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.   As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction. WHAT YOU'LL DO Answer how-to questions and customer care requests related to Acronis...

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Frontline Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.   As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction. WHAT YOU'LL DO Answer how-to questions and customer care requests related to Acronis...

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Frontline Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.   As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction. WHAT YOU'LL DO Answer how-to questions and customer care requests related to Acronis...

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Frontline Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.   As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will craft solutions and deliver initial product setup, perform initial issue troubleshooting, escalate issues to the next Support level, communicate with MSPs to their complete satisfaction. WHAT YOU'LL DO Answer how-to questions and customer care requests related to Acronis...

About The Team Are you passionate about creating a welcoming environment and ensuring operational excellence? If so, our Workplace team is seeking a new member who shares our vision! We strive to foster a vibrant, human-centered, and collaborative workplace through accessible, equitable, and sustainable practices. Our goal is to create a sense of belonging and elevate the employee experience. The Role   Outreach is seeking a full-time, highly organized, and energetic Senior Workplace Specialist to support our Seattle HQ Office. As the primary point of contact for Outreach employees and guests, you will represent the company professionally and maintain a positive demeanor. You will need to manage multiple projects simultaneously, adapt to a dynamic early-stage company environment, and provide executive assistance as required. This role reports to the Global Workplace Manager. Location:  This role requires daily onsite work at our Seattle office located at 333...

  This is a full time, fully remote role and we will only consider candidates working in the Eastern Timezone of the US or Canada.    Grafana Labs is looking for a Senior Technical Recruiter  to support our R&D and Product teams and leaders, while floating to all technical positions as needed. You will be required to fill positions ranging from Software Engineers to SREs, Product Managers, Technical Writers and Data Analysts globally.    You will work alongside our Talent Team to deeply understand hiring requirements, hiring challenges, organizational structure, and individual team dynamics.  In your day-to-day, you will be responsible for running full-cycle recruitment: from engaging with passive and active talent internationally, to guiding the candidates through our hiring journey, to generating offers and handing the new hire off to our People Ops Specialist for onboarding.  Responsibilities and Requirements: 8+ Years  recruiting experience...

  This is a full time, fully remote role and we will only consider candidates working in the Eastern Timezone of the US or Canada.    Grafana Labs is looking for a Senior Technical Recruiter  to support our R&D and Product teams and leaders, while floating to all technical positions as needed. You will be required to fill positions ranging from Software Engineers to SREs, Product Managers, Technical Writers and Data Analysts globally.    You will work alongside our Talent Team to deeply understand hiring requirements, hiring challenges, organizational structure, and individual team dynamics.  In your day-to-day, you will be responsible for running full-cycle recruitment: from engaging with passive and active talent internationally, to guiding the candidates through our hiring journey, to generating offers and handing the new hire off to our People Ops Specialist for onboarding.  Responsibilities and Requirements: 8+ Years  recruiting experience...

Become a Vimeo Product Expert: Support Specialist II Do you thrive on solving complex technical challenges and delivering outstanding customer experiences? Vimeo is seeking a passionate and skilled Support Specialist II to join our Product Desk team. In this role, you'll become a product expert, providing in-depth support and helping our customers unlock the full potential of Vimeo's platform. What You'll Do: Master Vimeo Products: Develop specialized knowledge in one or more of Vimeo's core product areas. Dive deep into the features, functionalities, and troubleshooting techniques to become a trusted resource for our customers. Provide Elevated Support: Handle escalated support tickets requiring in-depth investigation and customized solutions. Go beyond basic troubleshooting to resolve complex issues and ensure customer satisfaction. Collaborate with a Global Team: Work closely with Support Specialists around the world to manage ticket queues, share...

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. WHY WE’RE HERE: Anduril’s Tactical Recon & Strike (TRS) Division is seeking a Software Technical Program Manager to join our team. The TRS team at Anduril develops aerial small drones (Group 1-3) and all equipment to test, deploy and operate. The team is...

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified. What you’ll be doing: As a Partner Customer Success Manager, you’ll be partnering closely with Channel Managers, dedicated team of Partner Education Specialist, Partner Support Engineer, Partner Solution Architect, Product and Engineering teams to deliver a world class partner experience. Partnering with Implementation services, you will oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion. You will act as a trusted advisor to partners and their key customers,...