Checkout.com
Ebène, Quatre Bornes, Mauritius
The Team Leader, Customer Onboarding & Due Diligence is responsible for managing a team of agents focused on the efficient and compliant onboarding of sub-entities onto Checkout.com's integrated platform solutions. This role requires a strong understanding of customer due diligence (CDD) and enhanced due diligence (EDD) principles, as well as experience in leading teams, managing teams with high volume workload, and fostering team development and engagement. The Team Leader will ensure that all onboarding processes adhere to regulatory requirements and Checkout.com's internal policies. Responsibilities: Team Management: Lead and supervise a team of onboarding specialists, providing guidance, training, and support. Manage team workload and ensure efficient allocation of tasks to meet onboarding targets and service level agreements. Set clear qualitative and quantitative targets for the team. Monitor team performance, provide regular reporting and feedback,...