SSENSE
Montreal, QC, Canada
Reporting to the Assistant Manager of Appointment operations, the AppointmentCoordinator is responsible for the process and operations behind the appointment model for SSENSE Montreal. The candidate will deliver on accuracy, speed and efficiency of the appointment inventory on a daily basis. The candidate will ensure flawless execution through quickly communicating and addressing issues to deliver best-in-class customer experiences. They will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.
Responsibilities
Customer experience - 20% Support the customer journey of visit and appointment-based models. Ensure an outstanding customer experience is achieved by leveraging presentations, inventory management and after sales services Maintain excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information Operations - 70% Achieve individual appointment-model...