221 sr customer success manager jobs found

About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and...

About 1Password: We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives This individual acts as...

About 1Password: We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives This individual acts as...

Overview:   As part of the Pendo Success team, the Customer Success Manager will partner with customers to ensure they're receiving the support and tools needed to achieve their goals and derive business value. CSMs have an in-depth understanding of the customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo,Customer Success Managers are considered trusted advisors to our customers and product experts in Pendo’s technology. The ideal candidate for this role will have 5-7  years of experience supporting enterprise organizations and excels at developing and executing enterprise level account engagement and success strategies that result in customer health (retention, expansion, advocacy). This person excels at facilitating and/or managing complex projects that often involve collaborating with employees in different functions. Consulting and sales experience are a major plus, as well as any...

People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. People.ai ’s unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology.  At People.ai , we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a...

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software...

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software...

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a systems thinker with a natural ability to see the bigger picture and break it into actionable,...

Ready to be a Titan? ServiceTitan is looking for a Talent Program Manager to join our Talent Management team. The ideal candidate has experience with leading and executing programs that define and measure talent, enable talent and employee engagement, and develop team members in a customer-centric approach that drives business impact. This role leads a team and supports the business collaborating with various business partners to implement new projects as well as improve upon cyclical projects already rolled out. This role will play a large part in ensuring the continual success of ServiceTitan’s Talent Management projects. What You'll Do: In conjunction with Sr. Director, Talent Management and their team,  this role will lead strategy and execution of organization-wide talent programs at ServiceTitan. The expectation is that the incumbent of this role refines and improves current processes. The scope of this role includes programs the entire employee lifecycle...

The CRM team at Wise is expanding to consolidate our efforts to develop our APAC communications. We’re all about bringing value to our customers who deserve first-class communications so they make the most of their Wise account that helps them save money and avoid the terrible exchange rates from traditional banks. What’s the role? We’re building money without borders for people and businesses and we need your help to make our APAC customer comms best-in-class. So we’re looking for a  Senior CRM Manager  to join our growing CRM team and lead our  APAC CRM strategy and implementation . The Sr. CRM Manager will own, shape and deliver an effective communications strategy for Wise’s customers: from engaging and exciting product launches, to testing and building our lifecycle communications.  The role will be based in  Singapore  and will deliver best-in-class customer communications. The role will report into the London CRM team and follow the processes and practices agreed...

About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit  dialpad.com to learn more. The team  We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.  Who you are As a Recruiting Coordinator you’ll...

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 97M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . Our Global Client Solutions team is dedicated to helping partners leverage the power of Reddit Ads. We are seeking a passionate and talented Sr. Partner Success Program Manager to join our Partner Success & Academy team, focusing on enhancing partner engagement through innovative educational programs. Role Overview : As the Sr. Partner Success Program Manager, you will lead the development and execution of partner success and academy initiatives that inspire and educate our advertising partners. Collaborating...

About the Group/Team Help and support is a complex and exciting problem space, especially at scale. With a mission of “Every user empowered, every voice heard”, Canva’s User Voice super group is the critical interface to our most valuable partners: our users. We want to ensure they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and chat experience. About the Role/Specialty The Senior Enterprise Support role presents a unique opportunity to lead an in-region customer support team focused on delivering exceptional service to Enterprise Admins. This is far from a standard team management position—it demands a dynamic, player-coach leader who can...

About Neo4j: Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe. At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases , fight fraud , crush pandemics , and accomplish their most ambitious missions—even if it’s getting humans to Mars . Learn more at neo4j.com and follow us @Neo4j.   Our Vision:  At Neo4j, we have always strived to help the world make sense of data.   As business, society and knowledge become increasingly connected, our technology promotes innovation by helping...

About Neo4j: Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe. At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases , fight fraud , crush pandemics , and accomplish their most ambitious missions—even if it’s getting humans to Mars . Learn more at neo4j.com and follow us @Neo4j.   Our Vision:  At Neo4j, we have always strived to help the world make sense of data.   As business, society and knowledge become increasingly connected, our technology promotes innovation by helping...

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. MANAGER, STRATEGIC SOURCING (STARLINK ELECTRONICS SUPPLY CHAIN) At SpaceX we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 4M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for a best-in-class Supply Chain Leader to help maximize Starlink’s...

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Senior Solution Delivery Manager Job description, low-code style As the #1 AI powered low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let’s cut to the chase: we’re looking for a Senior Solution Delivery Manager for LATAM that will define customer success programs and service offerings to achieve and exceed customer goals. The longer story The OutSystems AI powered low-code platform enables customers to facilitate digital transformation through massive efficiency gains in building and supporting enterprise-grade applications. By leveraging automation, artificial intelligence and deep technology integrations, software developers and business users can build applications through an intuitive, visual interface, rather than traditional coding....

About 1Password: We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. Team Description:  The Business Development team at 1Password drives our growth by engaging with potential customers and leads. We’re dedicated to building high-performing teams that excel in outbound sales.  Role Description & Impact Statement As a key leader reporting to the Head of Sales & Business Development, you will play a critical role in building and scaling a high-performance business development organization. The Sr. Manager of Business Development will oversee the Commercial...

Job Description: What will I need to thrive in this role? Bachelor’s degree and 7+ years of directly-relevant work experience.  Strong demand gen acumen, experience with the tactics and channels for driving inbound interest.  Effective written and verbal communication skills for diverse audiences. Ownership mindset, taking accountability for initiatives and outcomes. Innovative thinking and adaptability in a dynamic marketing landscape. Extensive experience working across paid and organic channels and platforms. SaaS demand gen and eCommerce experience are preferred, but not required What does high performance look like? You are seen and trusted as the SaaS inbound expert at Pattern, expert at driving new demand and pipeline through digital marketing campaigns.  Your programs don’t stop at demand capture, but consider the entire customer journey. You collaborate across marketing functions to ensure we’re getting maximum...

About the role: The Customer Success (CS) department is the backbone of everything Forter does, and as Sr. Manager of CS you’ll lead a team responsible for many of our most strategic customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career. This position must be based in New York, Denver or Toronto. What you’ll be doing: Lead a world class team of roughly 7 CSMs in the AMER region, covering our customers in the Strategic and Enterprise+ segments...