Arctic Wolf
Waterloo, ON, CAN
About the role: The Triage Shift Lead, Security Operations is responsible for all day-to-day team operations of the SOC (Security Operations Center) Triage Security Engineers and Analysts. The team delivers 24x7x365 detection, response, and customer engagement for our portfolio of services. The Triage Shift Lead will own resolving tactical issues, customer escalations, ensure accuracy of shift handovers, and see to it that the shift is operating at the desired throughput and execution excellence. The Shift Lead will be responsible for the day-to-day operational SLO metrics attainment, prioritization of shift work, and acting as the escalation point for all Security Analysts and Engineers. This team member is a technical individual with a desire to lead a highly cohesive team and can act as a stand-in for all levels of triage. The successful candidate is extremely well organized and has excellent communication skills. This team member is the first point of escalation for all...