ServiceTitan
USA
Ready to Be a Titan? We are seeking an experienced, dynamic, and hands-on Senior Manager, Business Systems - Platform Support, Operations & Quality to join our Business Technology team. This role is critical in ensuring the stability, scalability, and availability of our core business platforms (Salesforce and Workday). The ideal candidate will have a strong background in production support, QA automation, and platform operations, with a proven track record of defining and operationalizing processes in a global organization. What You'll Do: Strategic Leadership & Team Management Lead and mentor a team responsible for platform support, QA automation, and operations to ensure stable, scalable, and secure business systems. Establish a global support team in partnership with production support partners, ensuring seamless 24/7 operations. Scale QA automation as a shared service across business systems, driving consistent quality and efficiency. Foster a...