2344 senior customer success manager jobs found

As a senior customer success manager your role is to offer excellent partnership experience to Wise Platform enterprise level clients. You will be an operational owner of the portfolio of partners like Nubank, N26, Google Pay, etc.  During your day-to-day you're expected to analyze the quality of partnerships from an operational standpoint, identify opportunities to automate and scale operational processes for our partners and for the internal teams who service our enterprise clients as well as deal with partner demands towards Wise operational processes.   This is how you will maximize the value partners receive from using Wise solution by reducing operational friction and defect.  You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development.   This role will give you the opportunity to: Own...

Everlaw is seeking a Senior Customer Success Manager that demonstrates our company values of respect for users, process-driven growth, and attention to detail. As a Customer Success Manager, you’ll set your own bar to build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value, ensuring that they ultimately renew and grow their relationship with Everlaw. With enthusiasm and clarity, you’ll use your product expertise to coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Everlaw experience. We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use technology to drive results and meet their goals. Your contribution will matter as you’ll help clients reach their full potential with a sophisticated and powerful...

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn , X (formerly Twitter), or Instagram . Attentive’s growth has been recognized by...

About the role: The Customer Success department is the backbone of everything Forter does, and as Senior Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career. What you’ll be doing: Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well. Quarterback high impact engagements,...

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.  Job Summary: We are seeking an experienced Senior Customer Success Manager to join our Customer Success team in Singapore. Your primary focus will be to drive customer adoption, retention, and growth, while ensuring exceptional customer experience. You will personally manage a portfolio of key customer accounts, ensuring direct engagement and tailored support for each. Responsibilities: Actively serve a portfolio of assigned accounts based in ASEAN, including some of the world’s leading...

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Job description, low-code style: As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Customer Success Manager to be based in Tokyo, Japan What You Will Do Manages a list of our strategic customers and important initiatives; blend of tier 1 and 2 accounts, multiple segments Provides customers with business, technical, and product knowledge. Develops/executes effective success plans to drive customer outcomes. Educates customers on how existing and new product features/functionality will contribute to the growth of their business. Works closely with CS leadership to define and execute best practices for account management. Assists others at OutSystems as they support the customers in their digitalization...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

About the role: The Customer Success department is the backbone of everything Forter does, and as Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career. What you’ll be doing: Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well. Quarterback high impact engagements, particularly monthly and...

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals.    What you'll do: Build and maintain strong relationships with customers  Act as the primary point of contact for customer onboarding, training, offboarding and renewals  Develop and implement customer success plans  Conduct regular reviews to ensure customers are achieving their goals  Collaborate with sales and product teams to address customer needs and feedback  Own and drive contract renewal  Collaborate with sales to expand revenue in a land and expand motion    Required Qualifications: Bachelor's degree in business, engineering, or a related field.  7+ years of experience in customer success or account management.  3+ years of experience working with large enterprise...

The Company You’ll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO. For more information about our offices and culture, check out our Carta careers page . The Problems You’ll Solve  In this role as a CSM on the Founder Success team, you will be on the front lines...

About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.  A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company . About the team/role As an Enterprise Senior Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen...

About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.  A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company . About the team/role As an Enterprise Senior Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen...

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external...

Location:          Remote, United States Reports to:        Senior Director of Revenue Operations About AlphaSense:  The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 people across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. For more information, please visit  www.alpha-sense.com . About the Team: The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our...

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Senior Customer Success Manager, US, West About OutSystems One of the fastest growing B2B software companies in the world, OutSystems is on a mission to change the way software is built. We are looking for talented and motivated people to join us as we enable every organization to innovate through the power of software. The OutSystems modern application platform empowers customers to build, deliver, manage and evolve the software that makes a difference to their business. With high-productivity, AI-assisted tools, customers are able to quickly...

ABOUT US At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.  Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine. Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold...

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you. About the Security Group The Security Group is responsible for protecting Canva systems and data from information security threats. Our teams work together, and with other groups, to deliver preventive and detective controls and processes that reduce security risk across Canva. The group runs programs across Enterprise Security, Application Security, Risk Management, and Threat Detection and...

Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 45 countries, Addepar’s platform aggregates portfolio, market and client data for over $7 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in Silicon Valley, New York City, Salt Lake City, Chicago, London, Edinburgh and Pune. The Role The Client Success Team at Addepar drives client success for the complete post-sales lifecycle of an Addepar client. Through strategic guidance and partnership, CSM will ensure clients derive maximum value from the...

As ActiveCampaign’s Senior Competitive and Customer Insights Manager, you will play a key role in driving strategic decision-making by delivering insights on market competition and customer sentiment. This role will own the Voice of Customer (VoC) program, overseeing all customer feedback channels, win/loss analysis, and competitive intelligence to enhance ActiveCampaign’s go-to-market strategies. Your work will empower teams across marketing, sales, and product development with actionable intelligence that fuels revenue growth and customer retention.   What your day could consist of: Develop and execute a unified Voice of Customer (VoC) and market insights strategy, integrating customer and competitive intelligence to drive data-informed decision-making. Oversee the global expansion and ongoing refinement of the VoC and market insights program across regions and business units. Lead win/loss analysis and market research to uncover industry trends, emerging...

Ready to be a Titan?  We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to help us scale. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We measure our success based on our customers’ success and our ability to meaningfully improve their lives. As a Senior Product Manager on the Platform Team you will own initiatives to develop the systems and tools that allow us and our customers to manage the lifecycle of their accounts, including billing. You will own all aspects of the product development lifecycle. You will be...