Wise
Budapest, Hungary
The team you’ll be working with: Getting Help Join our dynamic Getting Help team, where we focus on understanding and addressing the root causes of customer queries to enhance their overall experience with Wise. Our mission is to deliver a tailored customer support experience that scales globally with our growth and helps minimise operational costs. We emphasise self-service solutions that allow customers to resolve their issues instantly and effortlessly. By investigating why users contact us, we identify underlying problems and work closely with other product teams to implement effective solutions. This collaborative approach ensures that our support channels provide the right answers, whether through self-service options or directing users to the appropriate support resources. In order to solve customer problems more effectively, we also developed chat as a support channel. 💪 Our main vision points are: Scalability: Develop solutions that scale with the growing needs...