Wise
London, UK
To accelerate this word-of-mouth growth, we’re looking for someone to take ownership of our WOM and advocacy channels. You’ll identify what drives customers to recommend Wise, implement new ways to measure and scale that behaviour, and lead initiatives to amplify our word-of-mouth reach across various channels, including in-product and IRL, content, CRM and community. Your impact You’ll be helping Wise grow by: Creating customer experiences, both online and offline, that build loyalty and encourage recommendations. Executing marketing campaigns that empower customers to spread the word and share Wise across their networks. Implementing and refining a WOM measurement framework to quantify and optimise the initiatives. Make Wise top-of-mind for customers when they think about recommending financial solutions to friends, family, or colleagues. What we want you to spend time on: Understand our existing customer base and how and why they currently recommend Wise outside...