21 product jobs found in Tallinn

We are looking for a Payment Operations Product Specialist to join our Global Product Operations ( Receive/Cards Pay-In ) team to help our customers receive their funds faster globally.   As a Payment Operations Product Specialist, your role will revolve around project management, with an emphasis on operationalising new products or features and improving existing operational processes connected to the Cards/Acquiring product domain, making sure that the processes scale well, are efficient and mitigate or minimise risks. You will take full ownership of projects, from initial scoping to final implementation. This includes assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Payment Operations challenges into scalable,...

The role As we continue to grow in size, scale and complexity, we are looking for a senior specialist to join our Finance function. Reporting to the Finance Manager, Bank Reconciliations, this newly created role will support our bank reconciliations control function to ensure timely and accurate reporting of bank account balances across the globe.  The successful applicant will be joining at an exciting time as we invest in strengthening our Accounting operations capabilities  and improve the quality and robustness of balance sheet reporting, particularly standardisation and automation of reconciliations. Qualifications How you’ll make an impact Perform BAU Bank Reconciliation processes and controls across our GL on all our trading bank accounts.  Manage priorities across multiple bank accounts and ensure timely completion and delivery of controls.  Collaborate with  Product, Treasury and Finance teams to investigate discrepancies, understand the root cause and...

The Financial Crime Continuous Improvement Lead plays a crucial role in helping Wise reach Mission 0 by making sure that the company's FinCrime operations are optimised to deliver exceptional value to customers while driving sustainable and scalable growth. The FC CI Lead is responsible for leading a Continuous Improvement team to achieve process excellence and ensuring the team's focus on key performance indicators (KPIs like escalation rate, handling time, resolution time, and resolution rate).    Responsibilities:  Lead and manage a team of 1-3 specialists, providing guidance, coaching, and support to drive their professional growth and achieve team objectives  Collaborate with cross-functional teams, including Product, Operational teams (CS, FinCrime, KYC, Payment Ops), and supporting functions (Core Compliance, Knowledge Management, Quality, Workforce Management), to identify operational inefficiencies Design and lead end-to-end process improvement projects,...

We are hiring for a  Operations Senior Project Manager  either in our  Tallinn  or in our  Budapest  office.  Your mission as an  Operations Support Senior Project Manager  is to implement new requirements/updates to customer access strategy including new product launches, languages and channels, and managing project pipeline and implementation success.  You would be developing an overall project plan based on the company policies and procedures, including identifying milestones and deadlines, coordinating with other team members to make sure that all aspects of the project are completed on time, managing the project schedule to ensure that milestones are met and deadlines are not missed.  You would be creating reports about project status and progress for upper management, including updates on issues that have been identified, reviewing project plans to determine feasibility, scope of work required, and potential risks involved. You would own the delivery of all aspects of the...

We’re looking for a new Customer Support Regional Lead to lead the Europe Customer Support team in Business to join us either in Tallinn or Budapest! Your mission:  Your mission is to lead our Business support team. As the Regional Lead of CS Operations for Europe, you’ll report directly to the Head of Business Customer Support and lead our regional consumer teams, while cooperating with our outsourcing teams, as well as the various CS support functions like Training, WFM QA and more. You’ll also join the senior leadership team in Hungary or Estonia and work to build an exceptional work environment in both the Budapest and Tallinn offices. You'll lead a team that supports any of our global customer base that needs help from our Europe based team while also working closely with our product teams to ensure that the customers in our European markets receive world class support. Are you ready? 🚀 Here’s how you’ll be contributing to the team: You'll partner directly with the...

We are looking for a Risk & Controls Senior Lead to join our Risk & Controls team to lead the strengthening of our 1st line operational risk capabilities.  As the Risk & Controls Senior Lead, you will be responsible for the leading teams that identify, assess and mitigate and monitor risks and support the organisation in risk related subject matter expertise. You will collaborate with cross-functional teams & stakeholders, - eg. Product teams, Operational teams and other supporting functions like 2nd line Risk, Core Compliance, Knowledge Management, Quality, Internal & External Auditors, Finance etc. - to represent the 1st line and drive mitigation opportunities. Your risk & audit expertise will be essential in ensuring that we are building the right capabilities in teams to minimise operational risks. In this role, you'll add to our mission by: Managing Risk & Controls teams and supporting Risk & Controls Team Leads in building their teams....

We’re hiring for a global senior SEO Manager to come and support the SEO Blog Content team at Wise.  This team is responsible for producing SEO optimised blog content to help get Wise in front of new audiences and drive customer growth. This is a unique opportunity to manage the channel and work closely with 40+ content specialists who speak 25+ languages. This role requires someone with hands-on experience in global SEO strategy and scaling operations for a large content site or editorial function. While each content specialist is responsible for the production and output in their own market, this role will oversee the commercial performance of the channel and surface even more impactful opportunities for one of the best performing  teams at Wise.  Our vision is to ensure we have a Wise blog in every market where our product is available. Our mission is to produce content that educates readers to help make international finance and money management simpler.  Your mission...

We’re looking for a FinCrime Analyst who is passionate about our mission of Money Without Borders to partner with our financial crime product teams to help drive data-driven and innovative growth decisions while helping to combat financial crime.  At Wise, we strike a critical balance between user experience and the stringent demands of risk prevention. Our mission within the AML team is to stay one step ahead of money laundering activities while ensuring that our customers enjoy a seamless experience. In this vital role, you will innovate and implement controls that enhance security without compromising user convenience. Most importantly, you’ll collaborate closely with your product managers, designers, data scientists and engineers to bring your insights into real change for our customers and help drive our mission! Here’s how you’ll be contributing to the Financial Crime team: You’ll expose the vast data on our processes to the product teams across Wise in a meaningful...

Role Overview  Senior Team Lead of Quality Assurance for FinCrime and related customer experience areas is responsible for leading our Quality Assurance teams to ensure the highest standards of FinCrime and operational excellence. The ideal candidate will have a strong background in quality assurance in FinCrime environments, exceptional leadership abilities, and a profound commitment to enhancing customer experience.  The successful candidate will lead and develop a team of leads in FinCrime Quality and collaborate closely with our stakeholders to implement change initiatives across the organization.   Key Responsibilities:  Lead and manage quality assurance teams, providing guidance, training, and motivation to achieve peak performance aligned with Wise's business objectives and customer-centric approach. Collaborate with the FinCrime Team and other operational areas to integrate quality assurance processes, metrics and benchmarks into overall Servicing Operations...

We are looking for a motivated and detail-oriented  Senior Regulatory Reporting Analyst  to join our team.  Our Regulatory Reporting team focuses on providing data for regulatory compliance, including license reporting, capital controls, audits, and various ad hoc inquiries.  We work on a monthly cycle to prepare, validate, and present comprehensive data sets covering volume, liability, revenue, and statistical measures.  Our data needs to reconcile to financial reporting.  This role demands a solid understanding of Wise’s product lines, regional variations, and fundamental financial accounting principles.  What you’ll be doing Build and maintain data models for monthly, quarterly, and annual regulatory reporting, Compile and validate periodical data outputs for regulatory authorities, Develop and maintain data pipelines that automate data extraction, loading, and transformation for reporting models, Document reporting outputs and control frameworks, Collaborate...

About the role   The Send Money team owns the first feature of Wise, international money transfers, that millions of people around the world use on a daily basis to send money across borders. We are one of the longest-running teams in the company, passionate about our mission to make sending money globally quick, easy and convenient. How we work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and London offices.  What will you be working on? You will be part of an autonomous team, driving the technical vision for the backend solution powering the money transfer user experience. You will help us scale-up and build a world class transfer product. What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager...

About the role  We are looking for a dedicated professional to join our team as a key supporter of our Atlassian Cloud tools, including Jira and Confluence. The ideal candidate will bring at least 5 years of IT experience, with a minimum of 3 years of hands-on expertise in managing Atlassian Cloud environments. As an experienced Atlassian Engineer, you will ensure our Atlassian tools are fit for purpose and provide vital support to our teams across the globe. You will collaborate closely with various teams within Wise, streamlining their workflows using Atlassian tools and helping Wise scale faster. How we work We at Wise and in the Platform Tribe operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe. We need to sustain this growth by...

This role will give you the opportunity to: Own and nurture operational relationships with partners and unblock the growth opportunities.  This means being their first point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth.  Own operational success plans with partners to maximize the value partners get from Wise.  This means analyzing the operational performance and being the driver of strategic operational improvements with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan.  Scale internal operations.  This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform...

We’re looking for a Senior Data Scientist to join our growing Sanctions Screening Team in Tallinn. This role is a unique opportunity to work behind the scenes of company transactions, understand how we mitigate risk and at the same time provide our customers with the seamless service they deserve. What you build will have a direct impact on Wise’s mission and millions of our customers. About the Role:  Our screening team is responsible for sanctions, PEPs (Politically Exposed Persons) and Adverse Media screening.  The screening team has a name matching service that is routinely tested against an internal benchmarking suite, and annually against external benchmarking suites.  We are looking for someone to own the testing, tuning and optimisation of these matching algorithms. The candidate will own this function -  be responsible for the overall testing and tuning strategy, deep dive testing results, understanding how to optimise rules for efficiency and effectiveness and...

We’re looking for an Operations Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As an Operational Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale.  Most importantly, you’ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!  About the Squad The squad’s mission - To deliver a seamless  experience that minimises effort and scales globally. We believe this will help Wise get to mission zero. Your mission Maximise the impact of your team by helping them make the best decisions for our customers, using...

The team you will join: Fraud team The Fraud team at Wise is dedicated to safeguarding our platform against financial crime and ensuring the protection of our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing fraud detection systems. Software engineers, data analysts, and data scientists collaborate on a daily basis to continuously improve our systems and provide support to our fraud investigation team. Our vision is: Build a globally scalable fraud prevention and detection engine to maintain Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our fraud investigators and the product team to develop solutions that leverage the expertise of fraud prevention specialists. Not only meet the requirements set by...

As a Senior Manager in the Technical Accounting team, you will contribute to our mission by ensuring the accounting for our new products and services in the financial systems is accurate and complete and in accordance with IFRSs to meet our reporting needs as a publicly listed company. Your mission:  Becoming a key contact of Wise’s Technical Accounting team: You will collaborate with different teams in Finance to ensure correct application of accounting standards and that processes and accounting policies are updated to reflect it. Onboarding of new accounting topics: You will ensure that products launched in Wise, which have a financial impact, are properly accounted for in our financial statements. You will also be responsible for analysing new agreements Wise enters into to assess their accounting treatment. Ownership of complex and judgmental accounting areas: You will be responsible for understanding the why and how of different accounting areas. This includes...

We’re looking for an experienced Service Management Technical Support Lead who’s passionate about leading teams and driving impactful changes. If you have a background in technical support leadership and thrive on making a difference, we want you on our team. Our small yet global team is spread across the US and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs). How we work We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe. As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a...

As a Junior IT Support Technician at Wise, you will play a crucial role in ensuring the smooth operation of our Internal IT systems. You will be responsible for diagnosing and resolving technical issues, providing outstanding customer service, and maintaining a high level of customer satisfaction. This role offers an excellent opportunity for professional growth and development in the IT support field. Key Responsibilities : Provide IT support and troubleshooting for both Windows and Apple environments. Manage endpoint support, including expertise in Jamf and Intune. Collaborate with support and engineering teams on large-scale projects to ensure successful implementation. Possess extensive knowledge of maintaining and supporting wiser systems, with the ability to restore them to full functionality. Mentor and train colleagues, sharing your expertise and knowledge. Document work thoroughly and create guides for fellow technicians and customers. Ensure...

We’re looking for an SEO content specialist to join our rapidly growing Owned Sites team. As an SEO content specialist in the Owned Sites team, you’ll have the opportunity to learn all about SEO; work across multiple markets, websites, and content topics; get hands-on experience creating and optimising content at scale; contribute to the vision, and direction of, the team; be empowered to take ownership and drive impact; and learn all there is to know about running a website. We’re looking for someone fluent in English and German. If you speak B1 or higher in French, or any other language, that would be a bonus. Prior experience in SEO/content creation is a plus but not a requirement if you’re eager to learn and have a growth mindset.  Owned Sites is like a start-up within Wise. We’re part of the marketing team, and our focus is on acquiring new customers and driving revenue through a portfolio of websites. Exiap , a transparent international money transfer comparison website,...