Wise
Budapest, Hungary
We’re looking for a Servicing Scale Product Specialist to join our Operational team in our Budapest/Tallinn office!
The primary duties of a Servicing Scale (SS) Product Specialist are to develop, track, and report the performance of an assigned project of the SS team, our main focus is in-depth knowledge of the system used for WFM. The role involves delivering projects, identifying and prioritising improvement opportunities, tracking and updating KPIs related to their projects, supporting stakeholders work through requirement synthesis and feedback, and creating comprehensive delivery plans for project execution. In this role you’ll be working closely with the Workforce Management team to maintain and improve the systems our tribe uses on a daily basis forecasting, scheduling, intraday management, and capacity planning. As a product specialist you will be responsible for optimising the configuration of our systems while at the same time addressing the needs of its users....