Wise
Austin, TX, USA
Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by Swift team Maintaining consistent and high level execution of recurring responsibilities within the Swift domain Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimization Coordinate new products/partners set-up, testing and launches from operational side Investigating, solving and escalating any issues connected to Swift domain in a timely manner Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise Following operational procedures and keeping track of critical updates Coordinating product and processes related risk assessment and mitigation initiatives Supporting or owning training and mentoring responsibilities of new and existing specialists Qualifications You place customers first...