Wise
Tallinn, Estonia
We need a Senior Service Management Technician to join our mission and help us build a global platform that’s scalable, reliable and secure. About the role We're seeking a Senior Service Management Technician who is enthusiastic about supporting both internal and sometimes external users. Whether it's access management queries or leading projects aimed at service enhancements or automation, your role is pivotal. With 5+ years in a similar role , your knack for diagnosing issues based on non-technical descriptions and your impeccable communication skills will make you an ideal candidate. Our small yet global team is spread across the US and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs). How we work We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step...