17 management jobs found in Tallinn

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base. We’re looking for a self-starter who has worked in a payments or fintech company previously - a team player who is commercially minded with customer centricity at their core. Product exposure and experience is a definite advantage. As a Knowledge Management Specialist you will support the Knowledge Management Lead, the broader Knowledge Management team, and Wise Platform to ensure teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire Wise Platform organization. You are going to help coordinate the sales, delivery & product related changes and improvements to reduce...

We are looking for an Assets Operations Product Specialist to join our Assets team in Tallinn to help our customers receive their funds faster globally.   As an Assets Operations Product Specialist, your role will revolve around project management, with an emphasis on operationalising new products or features and improving existing operational processes connected to the Assets product domain, making sure that the processes scale well, are efficient and mitigate or minimise risks. You will take full ownership of projects, from initial scoping to final implementation. This includes assessing problem size and impact, creating rollout plans, collaborating across teams, conducting testing, and refining solutions. You will collaborate with various Wise functions (e.g. Product & Engineering, Banking, Risk, Compliance, Customer Support, Finance, Treasury etc) as you work to translate evolving customer and Assets Operations challenges into scalable, automated systems and...

Your primary mission will be to lead a regional team of analysts responsible for onboarding banks and enterprise partners, assessing their compliance policies, and producing comprehensive compliance memos to determine partner risk. Additionally, you will lead monitoring analysts that review partners regularly to ensure Wise maintains effective oversight of their operations. You will own and manage the risk for our platform partners in your region.   What you'll be doing: Partner Risk Management: Continuously improve our onboarding and monitoring procedures to enable your team to be effective in managing partner risk Own decision making regarding partners based on their compliance reviews that summarise findings and determine partner risk; your assessment should be data-drive and align partners with Wise’s risk tolerance and regulatory requirements You manage our monitoring process, ensuring that the team effectively tracks partners' compliance operations, and...

We’re looking for an Operations Project Manager  to join our Customer Support and/or KYC Team in Tallinn or Budapest . The Operations Project Manager is someone who oversees cross-functional work areas focusing on the resolution of issues from customers and internal teams. Your mission is to manage service operations improvement and transformation projects, ensuring the satisfaction of operational needs for both the CS OPS team and Wise customers, while serving as liaisons between stakeholders on assigned projects. 🔑 The key responsibilities as the  Operations Project Manager  are the following: Coordinate with stakeholders to develop project plans including project scope, release schedule, milestones, deliverables etc. Manage effective project implementation and delivery. Manage project activities to meet business goals. Track and monitor project execution to make sure that the stakeholders requirements are met. Identify and manage resource requirements, required...

We are seeking a Business Intelligence Team Lead with strong analytical and leadership skills to lead our growing BI team within the Servicing Scale department. The ideal candidate will have extensive experience in interpreting and story telling in data , visualisation, a proven track record of upskilling teams and prioritising cross team collaboration with our stakeholders. They will be responsible for driving data-driven decision-making, enhancing the team's analytical capabilities, and improving reporting efficiency. This role is key to ensuring that the BI team delivers high-quality insights that inform operational strategies and support the continuous improvement of our service experience. Key Responsibilities: Team Leadership & Development: Lead, mentor, and develop a BI team that primarily consists of members from an operational background. Identify skill gaps and create training and development plans to improve the team's analytical and technical skills....

About the role  The Contacts team owns everything related to adding, managing, and reaching recipients in Wise. We are an energetic new team who are on a mission to optimise the recipient's experience globally.    How we work We work in an agile fashion, with engineers closely collaborating with designers, the product manager, and the analyst. The team operates across our Tallinn and London offices.    What will you be working on? You will be part of an autonomous team, driving the technical vision for the backend solution powering the recipient’s user experience. You will help us scale-up and build a world class recipient management product. Qualifications What do you need? We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more, we do want to hear from you! You get things done You have experience...

We are seeking a Technical Knowledge Manager / Technical Enablement Manager to join our team in London and play a crucial role in driving client satisfaction by ensuring our Delivery team has access to top-tier knowledge resources, frameworks, and tooling to execute complex banks and large enterprises integrations flawlessly.  You will work closely with technical and business teams, including Pre-Sales, Implementation, Solution Engineering, Product Engineering, Product Management, and other key stakeholders, to create and optimize a robust technical knowledge-sharing ecosystem. This will involve developing and refining methodologies, tools, and best practices that enable seamless and efficient project delivery. You will lead efforts in tools and technology enablement, ensuring that the Delivery team is equipped with and proficient in using cutting-edge solutions to streamline operations. In this role, you will establish and implement new frameworks and processes that drive...

We’re looking for a new Team Lead to work with our teams based in Tallinn to join our mission! Along with our other Complaints Team Leads you’ll be responsible for looking after the needs of our Complaints Officers, as well as working with our product and compliance teams to rectify systemic issues so we can continue to scale and grow. If you’re passionate about people and want to extend your skills into the realm of project management, risk assessment, and generally being part of something amazing and fast-paced, then this role is for you! As a Complaints Team Lead at Wise, you will be instrumental in ensuring that our customers receive exceptional service and that their concerns are addressed promptly and effectively. Your primary purpose will be to execute a robust complaints management strategy that aligns with regulatory standards and supports our commitment to transparency and customer satisfaction. You will lead a dedicated team of Complaints Officers, providing guidance,...

We’re looking for a Payment Operations Team Lead to join our team in our Tallinn office for our GBP team. This role is a unique opportunity to have an impact on  Wise’s mission , grow as a leader of our Operations teams and help save millions more people money.  Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true  multi-currency banking . Your mission is to develop a strong Operations team and support specialists on their personal growth paths. Here’s how you’ll be contributing to the team: Help the team develop and measure KPIs for success. Set OKRs based on the highest impact areas identified, and drive your team towards delivering on goals.  Manage your team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage. Increase the efficiency of the operations team...

The team is building a robust control framework to ensure the entire Wise product portfolio is covered with essential screening checks and prevent onboarding of sanctioned individuals,  organisations and politically exposed people. We ensure that associated risks are thoroughly mitigated and that controls are functioning effectively. We are scaling our operations team and developing robust solutions to ensure that screening alerts are accurately checked, fully auditable and seamlessly managed. As part of this effort, we are also focused on enhancing the customer experience, making it easier and more convenient for customers impacted by sanctions to provide necessary information and documents, while ensuring clear communication throughout the process. In this role, you will work closely with our operational back-office and compliance teams to understand their workflows and challenges. You’ll take a leading role in redesigning and rebuilding our internal tooling solutions for case...

As a Integration Support Engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The Challenge You’ll develop a deep expertise in the Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that. You’ll help support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership. You’ll contribute significantly...

We're looking for a Senior Content Specialist for the US blog to join our growing SEO Content team. Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links, but we do believe in a great copy that inspires and helps readers to find answers.  This role is ideal for candidates with senior level experience in SEO content marketing, who are passionate about blogging and content creation.  At Wise we’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing is helping the end user.   Your Mission: Produce SEO optimised content for our US blog, to help fuel adoption of Wise  Revisit, optimise and...

We’re looking for an  Operations Analyst  who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team. As an Operational Analyst, you'll be driving our analytics efforts in our operations teams, who do everything from support our customers when they need help, to screening for criminal activity, to verifying customer identities at scale.  Most importantly, you’ll collaborate closely with your operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission!  About the Squad The squad’s mission - To deliver a seamless  experience that minimises effort and scales globally. We believe this will help Wise get to mission zero. Your mission Maximise the impact of your team by helping them make the best decisions for our customers, using...

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Lead Product Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. In the role of Lead Product Manager - Growth you will drive partner acquisition, engagement, and retention for our platform designed for Managed Service Providers (MSPs). This is a key role that will focus on accelerating the growth of our MSP product offerings. As the Lead Product Manager for Growth, you’ll be responsible for identifying growth opportunities, running data-driven experiments, and driving cross-functional teams to optimize the partner and customer experience, ensuring MSPs derive maximum value from our solution. The ideal candidate will have hands-on experience in B2B product management, with a focus on growth strategies that drive...

Accounts Payable team in Wise is responsible for: processing employee expense reports, credit card reports and vendor invoices; vendor master data (incl verification) and related area policies; co-owning the system improvements together with the Finance Implementation team. You’ll be joining a dedicated and supportive Accounts Payable team, along with the rest of our Finance Tribe, where you’ll play an integral role in our journey toward continuous improvement and automation. You will be a part of the accounting leadership team to collaborate on key areas such as talent management, team development, process improvement, and resource allocation.  Your mission: Fully owning and improving all accounts payable processes. Identifying missing or insufficient processes and taking initiative to find solutions. Develop a strong Accounts Payable team and support specialists on their personal growth paths. Support defining the team’s goals and vision while increasing efficiency of the...

A bit about the role Coordination: Lead a team focused on the complete, accurate and timely completion of General Accounting transactions and month end activities. Ensure compliance with internal and external guidelines and procedures. Working closely with Technical Accounting and Controlling teams, define operating guidelines and project tasks to ensure delivery of the General Accounting team responsibilities in accordance with the company timelines.  Transactional activity: Ensure accurate processing of accounting transactions. Oversee organisation and work allocation for the team members involved in transaction and workings processing. Oversee analysis of accounts and highlights discrepancies, anomalies for correction.  Stakeholder management: Maintain relationships within the Finance Tribe and with all other stakeholders to ensure information sharing and properly manage expectations.  Optimization: Oversee implementation of best practices and continuously optimise...

We’re looking for a People Project Adviser with project management experience to join our growing People function. This role is based in Tallinn and sits within the People Programmes, Experience and Analytics team which is responsible for helping to build a high performing people function driving an exceptional colleague experience.  We want to bring to life the principles by which we drive our external product and offerings - transparent, convenient, fast and eventually free - to our “people products” too; and this role is critical in helping us to do that.  This role will partner with stakeholders from across the People function and wider Wise organisation to successfully drive high impact projects, as well as to embed and continuously improve project delivery practices in the People function. This isn’t a job for someone who wants to maintain the status quo. Instead this role would suit someone who wants to collaborate to solve problems, help build something new and work at...