Wise
Singapore
As a WFM Lead, you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. You’ll be supporting and levelling up our WFM team in our quest to provide the best and lowest-effort customer experience, whilst ensuring our processes and costs scale globally with the company’s rapid growth We are looking for someone to join our WFM KYC team as an Intraday Team Lead to build and develop the team in our Singapore office . This role is for you if you’re passionate about leading people, building teams, and making a difference in your work, while also having a strong understanding of operational teams and processes. Your Mission: Grow and level up your team, supporting their development through the WFM Career map and beyond Set the Intraday Strategy for APAC KYC WFM Build scalable intraday routines, identify and highlight replication opportunities for global consistency Understand and...