Varo Bank
Salt Lake City, UT, USA
We are seeking an exceptional candidate who is organized, detail-oriented, and dedicated to join us in Issue Management. This role requires coordination within a small team to manage new and ongoing issues in real-time to help solve issues for our employees and customers. Our ideal candidate is energetic and enthusiastic, with an ability to create and maintain reporting, build strong relationships across several groups, document solutions and manage communications across multiple channels. What you'll be doing Provide issue management for a constantly expanding line of consumer products and services Create, manage, and maintain daily / weekly / monthly reporting of issues reported by customers and employees and identify areas to improve existing processes Document and distribute customer remediation guidance and consultation for customer-facing employees and manage lines of communication between Operations, Product, and Engineering Consult with business...