Wise
Austin, TX, USA
About the Role: Are you passionate about optimizing operational efficiency and driving customer satisfaction? We're seeking a talented Workforce Management Senior Specialist to join our team in Austin! As a Workforce Management Senior Specialist, you'll play a crucial role in ensuring our workforce is optimally scheduled and utilized to meet business demands while maintaining employee satisfaction. We are looking skills set in both Scheduling and Intraday functions and will discuss your preference and forte during the interview rounds. Key Responsibilities: Develop and implement workforce management strategies Analyze complex data to forecast staffing needs and create efficient schedules Collaborate with cross-functional teams to improve operational processes Monitor performance metrics and propose solutions for improvement Train and mentor junior team members Your Mission Know exactly where SLAs and our metrics stand at any given time Create regular health...