350 knowledge management specialist jobs found

The Knowledge Management team at Wise is on a mission to help us achieve Mission 0, enabling our teams to scale and provide exceptional service to our customers by creating and maintaining a centralized, easily accessible, and high-quality knowledge base. We are seeking a proactive self-starter with experience in the due diligence or fintech sector, who possesses a commercial mindset and a strong focus on customer centricity. Product exposure and experience are definite advantages. As a Knowledge Management Specialist, your role will involve supporting the Knowledge Management Lead and the broader Knowledge Management team, focusing on our KYC function. You will work to ensure that our teams have the necessary information and knowledge management systems in place to facilitate rapid learning, deliver high-quality services, and continuously improve practices across the KYC function. Your efforts will help coordinate changes and improvements related to compliance and operational...

Additional Information For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit  Wise.Jobs . Keep up to date with life at Wise by following us on  LinkedIn  and  Instagram .

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base. As a Knowledge Management Lead you will play a key role in executing the Knowledge Management Strategy and report directly to the Knowledge Management Senior Lead. You will support them in building a centralised directory of high-quality, up-to-date content for your designated operational area (FinCrime, KYC, Customer Support, Payment Operations, Servicing or OS teams).  You will be building and developing a high-performing team of Knowledge Management Specialists and Senior Specialists whose main role is to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high-quality products and services, develop, share, reuse and continuously improve...

About the Group/Team CJKI Canva’s mission is to empower the world to design. With over 220 million users already on board, we have a bold vision to reach 1 billion users. The CJKI Group is dedicated to this mission, pouring our hearts and souls into driving hyperlocalization. We strive to make Canva feel like a local experience in China, Japan, South Korea, and India, ensuring that our platform resonates deeply with users in these regions. Specialist Operations Help and support, especially at scale, is a complex and exciting problem space. With a mission of “Every user empowered, every voice heard”, Canva’s User Voice super group is the critical interface to our most valuable partners; our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact...

As a Principal Recruiter will be responsible for hiring the best talent for Wise in India. You’ll own talent management, helping Wise in achieving our mission - money without borders. You’ll be a key member of the recruitment team, leading by example on Wise culture and values, mentoring others and being an expert in all things talent/recruitment. Culture is everything to us at Wise and identifying, finding and selecting the best talent to support our highly collaborative and non-hierarchical culture is key. As a Principal Recruiter you are vital to the overall success of Wise. The right person will have an expert knowledge of talent management and understand how to partner effectively. You’ll help us scale and grow our India hub by applying your expert knowledge to proactively guide talent planning and management so we can help more customers save money using Wise You have an extensive talent network, and an in depth understanding of Employer Branding and how to tap into...

The Role: The Strategy Customer Renewals Manager role was born out of the need to accommodate each customer’s unique set of requirements as they adopt Strategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers, this individual will work with internal Strategy business units to ensure customer needs are being met in a timely manner.  In order to succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.   Job Description: Monitor and track subscription and contract renewal dates. Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on acct strategies and objectives. Collaborate with the legal team for contract negotiations and agreements. Manage all aspects of the contract renewal process,...

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.  Where and how you can work Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. This role is encouraged to be on a hybrid setup so we've created an environment that truly empowers you to thrive. What you’d be doing in this role In this role, you’ll be the driving force behind content delivery , leading a team of writers based in Manila. Your primary focus will be streamlining content workflows , maintaining high content quality , and ensuring that both users and support specialists get the right information at the right time, in the right place. The Content Operations team plays a critical role in...

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.  We are seeking a GRC Specialist to join our Security Team. This role will serve as a subject matter expert (SME) supporting compliance, risk, and governance initiatives. Working alongside the Governance Risk and Compliance Team, the GRC Specialist will help mature our security and compliance programs such as SOC 2,...

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Via's local HR Specialist, Field Operations  you’ll have the exciting opportunity to shape this role from the ground up and make it your own! You’ll play a key role in supporting our employee drivers and dispatch team by overseeing HR processes such as onboarding/offboarding, training, policy implementation, employee support, and real-time issue resolution, all while fostering a positive workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team and the local Operations management team, you’ll act as a trusted partner, providing a safe...

LayerZero The Future is Omnichain. Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains. We are funded by the best investors in the world including: a16z, Sequoia, PayPal, Binance Ventures, Coinbase Ventures, Uniswap Labs, Circle Ventures, Delphi Digital, and many more. ABOUT THE ROLE We are seeking a highly skilled and experienced Certified Global Mobility Specialist (GMS) to join our team and own the end-to-end global mobility experience—from pre-hire consultation to long-term settlement. This role is critical in supporting international hires relocating to Canada and other global locations, delivering high-touch, personalized relocation support to both candidates and their families. You will...

About the Role: We seek a highly skilled, collaborative and results-driven Marketing Campaign Specialist to join us at Outreach. As a Campaign Specialist, you will be responsible for orchestrating marketing campaigns to drive brand awareness, demand and customer engagement, in support of our business objectives. You will collaborate with cross-functional teams and leverage your expertise in marketing strategies to drive results Location: open to remove within the US   Your Daily Adventures Will Include: Directly support the New Logo, Customer Expansion, Customer Adoption campaign managers to develop and coordinate strategic marketing campaigns aligned with business objectives, target audiences and budgets Track campaign performance, analyze data and metrics and provide actionable insights and recommendations for campaign optimization Ensure campaign are delivered on time, within budget and achieve pipeline and revenue targets Collaborate with...

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.   GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million...

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.   GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million...

We are looking for a Sr. Payroll Specialist to join our Accounting team. You will be responsible for payroll processing of all hourly and salaried employees. You should be a self-starting, resourceful, well-organized teammate with the ability to work well under pressure, maintain a positive attitude, and demonstrate strong interpersonal skills.   What you’ll do:   Accurately process both hourly and salaried payroll on a bi-weekly basis Partnering with Vimeo Human Resources to own the Hire to Retire process for Payroll, adhering to internal controls. Ensuring all local statutory payroll and fringe benefit reporting requirements are met. Maintains and tracks tax and filing notices outsourced to our payroll vendor. Enter current involuntary payroll deductions (Wage Garnishments, Levy, Child Support). Process stock transactions through the UKG system. Process wage/salary change requests for retroactive payouts. Generate standard reports and...

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. HARDWARE RELIABILITY SPECIALIST (STARLINK) SpaceX is leveraging its experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to millions of users worldwide. As a Reliability Specialist in Starlink, you will take ownership of line quality for state-of-the-art production processes and equipment for manufacturing our printed circuit boards (PCBs). This position is responsible for maintaining product and line quality for all manufacturing process technologies necessary for high-volume PCB production. Your work will form the backbone for millions...

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are seeking a driven and technically savvy Implementation Specialist to join our growing team. In this role, you will be instrumental in driving the successful rollout and early adoption of Claude for Enterprise among our customers. You will work closely with cross-functional teams to ensure smooth deployments, provide technical guidance, and foster strong relationships with our enterprise clients. Responsibilities: Lead the end-to-end implementation process for Claude for Enterprise, from kick-off to successful deployment, with a focus on time-to-value for our customers  Develop and execute change...

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: We are seeking an experienced, highly adaptable IT Support Specialist to join our rapidly scaling IT team at Anthropic. As a company at the forefront of transformative technology, we need someone who can thrive in our unique, fast-paced environment, supporting cutting-edge tools and systems. This role requires an independent problem-solver who can thrive in a fast-paced environment, handling high-volume support requests while maintaining exceptional service quality. The ideal candidate will contribute to building scalable support processes and mentor junior team members. Responsibilities: High-Volume Support Management...

About the role: Wise is a pioneering global leader in international money transfers and financial services, dedicated to making cross-border transactions seamless and transparent. We are looking for a dedicated and dynamic Customer Success Specialist with expertise in sales to join our team. This unique role combines sales prowess and white-glove customer support to provide an exceptional experience for our existing and prospective high volume customers. As a Customer Success Specialist, you'll be at the forefront of driving growth and cultivating relationships, mostly with consumers. Leveraging your in-depth understanding of Wise product offering and issue resolution, you'll be the driving force behind personalised, tailored experiences while deepening relationships with our high-volume customers. You will guide them through initial interactions, provide support for critical issues, and establish enduring relationships. Additionally, you'll apply your skills to serve...

About the role: Wise is a pioneering global leader in international money transfers and financial services, dedicated to making cross-border transactions seamless and transparent. We are looking for a dedicated and dynamic Customer Success Team Lead to join our team. This unique role allows you to build a high functioning team within Wise, which offers exceptional experiences for our existing and prospective high volume customers. As a Customer Success Team Lead, you'll be responsible for driving growth & impact of your team, enabling your team members personal growth along the way. This role gives you an opportunity to gather deep knowledge in the large transfer area in Wise and recognise the biggest opportunities within. You’ll need to manage your team's personal development, set up new processes and run projects which will determine the success of your team in the long run.   Here’s how you will contribute to the team Own the success of both your team and each...

Support Specialist I  (Level 1) At Vimeo, we’re passionate about creating exceptional experiences for our users and providing top-quality support. We’re looking for a Support Specialist I to join our Service Desk team. As the first point of contact for our customers, you’ll resolve their questions and issues with empathy, efficiency, and a commitment to delivering a seamless experience across all support channels. What You’ll Do: Deliver Outstanding Customer Support: Handle and resolve support tickets across a broad spectrum, with a primary focus on first-touch resolution and quick turnaround times. Provide prompt, courteous, and personalized support across all our channels, including email tickets, messaging and phone. Troubleshoot and Resolve Issues: Use internal documentation to address common issues related to billing, account access, and technical troubleshooting. Escalate complex cases to Product Desk Specialists or Managers when necessary, ensuring...