Pendo.io
Sheffield, UK
Team Description
The Technical Writing team creates documentation and UI copy that educates everyone who uses Pendo (customers, employees, partners) on all features, functionality, and best practices. The team’s key responsibilities are to keep our Help Center and UI copy accurate and up to date.
Technical writers work closely with product managers, engineers, product marketers, and customer-facing teams to determine documentation needs and to align deliverables to release dates and functional goals. Organizationally, Technical Writing resides in the Design and Research team.
Responsibilities
The Senior Technical Writer at Pendo will:
Write, edit, and publish end-user documentation in the Help Center in accordance with our writing standards.
Write and revise UI copy for features and products as part of the product development cycle.
Review customer feedback on documentation to identify and act on opportunities to make copy corrections, add detail, and...