Gong
Dublin, Ireland
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Customer Support & Troubleshooting
Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls as needed) ensuring timely and high-quality resolution.
Diagnose, troubleshoot, and resolve complex technical issues related to Gong’s product(s), integrations, and APIs.
Maintain a customer-first approach , proactively identifying pain points and advocating for solutions that improve the customer experience.
Escalate...