Acronis
Belgrade, Stari Grad, Serbia
Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Technical Support Specialist to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
As the Technical Support Specialist, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources).
WHAT YOU'LL DO
Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
Provide timely & accurate status updates to customers and relevant internal stakeholders
Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and...