Wise
Tallinn, Estonia
We’re looking for an experienced Service Management Technical Support Lead who’s passionate about leading teams and driving impactful changes. If you have a background in technical support leadership and thrive on making a difference, we want you on our team. Our small yet global team is spread across the US and APAC regions, supporting internal and external collaboration partners. We tackle technical problems and streamline processes, always adhering to our agreed service level agreements (SLAs). How we work We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe. As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a...