Shield AI
San Diego, CA, USA
As a Manager of Autonomy Applications, you'll lead a team of applications engineers, providing expert support for customers using our SDK. You’ll prioritize and resolve complex issues, mentor your team, and collaborate with internal teams to drive product improvements. With your technical expertise and leadership, you'll play a key role in enhancing customer engagement and supporting the growth of our robotics and autonomy solutions. What you'll do: Serve as the functional team lead for a team of customer facing applications engineers Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers Manage, prioritize and delegate customer issues Support BD in pre-sales and post-sales activities as a technical resource Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK Maintain a deep understanding of the SDK’s features, updates, and...