4493 customer success manager jobs found

About Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterised by doubling our sales and employee numbers for five consecutive years, have made us an industry leader. In April 2021, we decided to expand globally with the goal of providing companies worldwide with first-class protection. Arctic Wolf is therefore a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of...

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn , X (formerly Twitter), or Instagram . Attentive’s growth has been recognized by...

About the role: You will be working closely with the Account Management team and Wise operational teams, which are global. You will also work with other functions, including product management, tech, legal, compliance, implementation and business development. For this role in particular we are searching for a Portuguese speaker, as the CSM will be an operational owner of the newly launched Brazil Wise Platform Partnerships.    This role will give you the opportunity to: Own and nurture operational relationships with partners and unblock the growth opportunities. This means being their first point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth.  Own operational success plans with partners to maximize the value partners get from Wise....

The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals.    What you'll do: Build and maintain strong relationships with customers  Act as the primary point of contact for customer onboarding, training, offboarding and renewals  Develop and implement customer success plans  Conduct regular reviews to ensure customers are achieving their goals  Collaborate with sales and product teams to address customer needs and feedback  Own and drive contract renewal  Collaborate with sales to expand revenue in a land and expand motion    Required Qualifications: Bachelor's degree in business, engineering, or a related field.  7+ years of experience in customer success or account management.  3+ years of experience working with large enterprise...

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Senior Customer Success Manager, US, West About OutSystems One of the fastest growing B2B software companies in the world, OutSystems is on a mission to change the way software is built. We are looking for talented and motivated people to join us as we enable every organization to innovate through the power of software. The OutSystems modern application platform empowers customers to build, deliver, manage and evolve the software that makes a difference to their business. With high-productivity, AI-assisted tools, customers are able to quickly...

Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. For this role, we’re looking for candidates within commuting distance to our Austin office, though you have the flexibility to be hybrid! What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. The mission of the Public Sector Customer Success Manager is to cultivate and grow relationships with Canva’s Public Sector...

Ready to be a Titan? Join us in transforming the service industry as a Customer Success Manager, where you'll empower businesses to achieve extraordinary results using ServiceTitan’s innovative solutions. As a Customer Success Manager, you'll build and nurture strong relationships with a designated portfolio of residential and commercial service companies. You'll be their trusted advisor, helping them leverage ServiceTitan to its full potential while driving retention and revenue growth. What you’ll do: Customer Partnership & Growth Serve as the primary point of contact for your portfolio, managing senior-level relationships and customer journeys Proactively engage with customers through strategic calls and communications to understand their goals and overcome roadblocks Create high-trust partnerships that foster referrals, social connections, and platform adoption Drive exceptional customer experiences through optimization...

Everlaw is seeking a Senior Customer Success Manager that demonstrates our company values of respect for users, process-driven growth, and attention to detail. As a Customer Success Manager, you’ll set your own bar to build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value, ensuring that they ultimately renew and grow their relationship with Everlaw. With enthusiasm and clarity, you’ll use your product expertise to coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data, and ensure that our clients are successful and delighted by their Everlaw experience. We are looking for a Customer Success Manager who is passionate about customers and the ways in which they use technology to drive results and meet their goals. Your contribution will matter as you’ll help clients reach their full potential with a sophisticated and powerful...

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery , offering AI-driven search and merchandising Content , offering a headless CMS Engagement , offering a leading CDP and marketing automation solutions Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital...

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a customer fanatic with a proven track record of going above and beyond for your customers! You are...

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn , X (formerly Twitter), or Instagram . Attentive’s growth has been recognized by...

  Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our  brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a  mission to make video easy for everyone.  Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to...

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:...

Ready to be a Titan? As a Customer Success Manager, Strategic Accounts, you’ll manage the long-term success of ServiceTitan’s largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You’ll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users. The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs. What you'll do: Develop strong working relationships with corporate contacts in strategic accounts. Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users. Collaborate with customers and product managers to manage product...

At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas —to make impactful decisions. Since going public on the New York Stock Exchange in 2021, we've continued to grow!  Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies. We’re looking for a  Scale Customer Success Manager to join us in Prague 🇨🇿 and to help us expand the value that our customers are getting from Similarweb and as a consequence retain the existing customer base.  ✨ Why will your role be so important? Scale CSM role plays a crucial role in Similarweb’s efforts to build a Digital...

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Enterprise Customer Success Manager, you will help Anthropic’s customers harness the transformative potential of LLMs to improve their products and services. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value. You’ll be responsible for driving consumption and net expansion within accounts through the rollout of new use cases and deepened relationships with your customers. You’ll work hand in hand with your Sales counterparts to identify expansion opportunities and ensure successful renewals. You will also...

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all...

Customer Success Manager Location: Hybrid in New York City  (3 day in-office requirement) Qualifications: 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. 1+ years experience utilizing a CRM software system, Salesforce preferred. Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey. Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business. Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience. Excited to bring new processes and procedures to continue to develop the customer journey at Melio. Enjoys working cross-functionally with other teams across the organization on a diverse range of...

At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform and unique data empower over 4,300 customers—including industry leaders like Google, eBay, and Adidas—to make impactful decisions. Since going public on the New York Stock Exchange in 2021, we've continued to grow!  Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, and work with cutting-edge technologies to make a real impact on some of the world's most innovative companies. We’re looking for a Customer Success Manager, SMB to join us in Prague 🇨🇿 and play a key role in building strong, lasting relationships with our existing customers. ✨ Why will your role be so important? Similarweb is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving...

The Role:  As a Mid-Market CSM you will manage MicroStrategy's Mid-Market accounts which range from $100-$500K ARR. The territory will be the Iberia region. You will build strong relationships within the accounts and ensure high adoption of the MicroStrategy platform. You will partner with your customers to optimize their use of the MicroStrategy platform to achieve their business goals. You will continually seek opportunities to upsell, cross-sell and expand the account. You will ensure the highest customer satisfaction. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform. Customer Onboarding •    Guide new customers through the onboarding process, ensuring smooth and successful implementation.  Account Management •    Serve as the primary point of contact for assigned...