743 customer success manager jobs found in New York, NY

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.  Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We're seeking a Customer Success Manager with a robust background in analytical skills to deliver value in a consultative manner to our clients in the Global Investor Vertical . The CSM will serve as a trusted advisor, initially training clients on how to use the product themselves but spending the majority of their time working on long-term value by consulting and advising on how to use the data. This role will report to our Senior Manager, Client...

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.  At Rokt, we practice transparency in career paths and compensation.  At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Customer Success Manager Compensation: $125,000-170,000 salary, employee equity plan grant & world class benefits. The strategic account manager role is designed for someone who is passionate about digital media, and...

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business. You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like: What’s...

Our Mission:   6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.   Our People:   People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.   We want 6sense to be the best chapter of your career.   The Role:  Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy,...

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. Attentive’s growth has been recognized by Deloitte’s Fast 500 , Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees! Who we are We are looking for an experienced customer success...

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. Attentive’s growth has been recognized by Deloitte’s Fast 500 , Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees! Who we are We are looking for a driven customer success person...

  Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our  brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now.   Meet Synthesia 🚀 We're on a  mission to make video easy for everyone . Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large...

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. Attentive’s growth has been recognized by Deloitte’s Fast 500 , Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees! Who we are We are looking for a driven candidate to join our...

  Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our  brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now. Meet Synthesia 🚀 We're on a  mission to make video easy for everyone . Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations...

About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role In this role, you will be joining the Customer Success team. This is a high-impact and high-visibility position in which you will be responsible for leading a team of Enterprise Customer Success Managers who...

About the role: The Customer Success (CS) department is the backbone of everything Forter does, and as Sr. Manager of CS you’ll lead a team responsible for many of our most strategic customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career. This position must be based in New York, Denver or Toronto. What you’ll be doing: Lead a world class team of roughly 7 CSMs in the AMER region, covering our customers in the Strategic and Enterprise+ segments...

As the Customer Success Enablement Manager at Algolia, you'll play a pivotal role in shaping the future of our CS, our relationship with our customers, and delivering on our customer retention & expansion goals. You'll be responsible for creating and implementing a training and development program aimed at empowering our CS, Support, and Solutions teams.  Your goal will be to enhance their skills, knowledge, and productivity, ensuring they have the tools needed to delight our customers, build their consultative approach, and exceed their targets. Responsibilities: CS Enablement Strategy: Develop, implement, and constantly refine an enablement program for CSMs, focusing on CS process, product knowledge, and customer understanding. CS “Friends” enablement: our Support, Solutions engineering, and field engineering teams often consume forms of our CS training to help their teams get up to speed on the latest with our product and GTM approach. We’ll be looking for your...

The Customer Success Engineer (CSE) serves as a designated technical contact and a trusted advisor to Algolia’s customers. The CSE is the key member of the Customer Solutions team, acting as the main liaison on a wide variety of client-facing technical topics, such as: Customer onboarding Ad-hoc service delivery Workshops delivery Training Providing technical support for long term engagements customers Furthermore, the CSE ensures the resolution of complex issues with the full context and understanding of the customers specific product and technology environment. By orchestrating reactive and proactive support across Algolia Product, Engineering and Customer Success teams, the CSE allows our customers to take full advantage of our offering. YOUR ROLE WILL CONSIST OF Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs Scope, shape and present technical workshops to drive Algolia’s adoption Advise...

Pendo is seeking a Customer Experience Operations Manager (CX Ops Manager). Pendo has been rapidly scaling and is looking for a strategic, analytical, and process-oriented leader to help further operationalize and scale the business. Our Customer Experience Operations Manager will partner closely with our Services and Customer Success leaders to build and execute the strategy and operations of the CX organization. This Customer Experience Operations Manager will tackle Pendo’s most challenging business problems. You will be asked to tackle unstructured problems and drive them to actionable business insights and outcomes. The ideal candidate will have a bias to act,  be a problem solver, and be enthusiastic about the opportunity to partner cross-functionally to build programs that will support a high-growth, high-efficiency company. This person will report to the Head of CX Ops and sit within the Revenue organization. Role Responsibilities   Develop and execute vision...

Team Description Pendo is seeking a hardworking, driven, and dynamic individual to join our Account Management team. At Pendo, renewals are at the heart of our success as a company, and as an Account Manager, Growth, you will be an integral part of driving performance in our company’s core business strategy by focusing on renewing our relationships with customers and ensuring they have the subscription they need to achieve positive business outcomes. A renewal serves as an incredibly important breakthrough moment to celebrate and reflect on the past while also plan for the future. You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) to ensure value is realized and that our customers are set up for continued success with their subscription. To succeed on our team, you will need strong sales, operations, and analytical skills, as well as drive and discipline to lead, forecast, and...

Lucid Software is a leader in visual collaboration, helping teams see and build the future from idea to reality. With our products—Lucidchart, Lucidspark and Lucidscale—teams can align around a shared vision, clarify complexity, and collaborate visually, no matter where they're located. Our products, business and workplace culture have received numerous global and regional recognitions, such as being included on the Forbes Cloud 100 and being named a Fortune Best Workplace in Technology. Lucid is a hybrid, remote-friendly workplace, providing employees the flexibility to work where they are most productive. Our employees embody our four core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area.  Since the company’s founding, Lucid has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune...

Grafana Labs is looking for a Senior GTM Technical Enablement Manager to join our rapidly growing Go-To-Market (GTM) organization. In this role, you will serve as the enablement leader that is partnered to our Solutions Engineering (SE) and Customer Experience (CX) organizations, guiding and developing enablement frameworks and programs nuanced to the needs of the roles on these teams. The ideal candidate will have a SE background, both from time spent as a SE/SE leader, as well as an enablement leader, focused on SEs. This candidate should also have experience in adapting technical enablement programs that are built for Solutions Engineering and then adapted across multiple customer-facing GTM technical roles including Technical Support Engineers, Customer Success Managers, Solutions Architects etc.  This is a strategic role requiring cross-functional excellence across the GTM org, as this person will work closely with Product Marketing, Product Management, Partner Team, in...

The GitLab  DevSecOps platform  empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the  world’s largest all-remote companies  with 2,000+ team members and  values  that foster a culture where people embrace the belief that everyone can contribute. Learn more about  Life at GitLab . Overview The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle. What you'll do Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand...

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.  Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We’re looking for a Sales Manager, Strategic to increase Similarweb’s market share by creating and cultivating new accounts. This role will report to our Senior Manager, Strategic Sales and Account Management. Why is this role so important at Similarweb? Similarweb’s digital intelligence solutions serve thousands of customers across many different industries and use cases around the world, and we haven’t even scraped the barrel of our total...

About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours....