434 customer success advocate jobs found

At Algolia, we’re looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region. As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion potential. You are responsible for ensuring each customer is successful and sees value in Algolia while also managing the renewal process. You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk.  In this Customer-Centric role, you will have the opportunity to work on the front lines with our incredible customer base and be exposed to exciting and complex customer interactions. You'll connect with our customers to understand their needs and challenges while partnering with our Customer Success team to ensure their challenges are addressed. You'll establish relationships with customers as you negotiate to maximise mutual...

At Algolia, we’re looking for a Customer Success Advocate (Renewals Manager) responsible for high-volume engagements with a dedicated portfolio of customers in the EMEA region. As a CSA, you will engage with each customer proactively to improve their adoption of Algolia and identify risk and expansion potential. You are responsible for ensuring each customer is successful and sees value in Algolia while also managing the renewal process. You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk.  In this Customer-Centric role, you will have the opportunity to work on the front lines with our incredible customer base and be exposed to exciting and complex customer interactions. You'll connect with our customers to understand their needs and challenges while partnering with our Customer Success team to ensure their challenges are addressed. You'll establish relationships with customers as you negotiate to maximise mutual...

About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit  dialpad.com to learn more. About the team  Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.  The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving...

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future...

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.   Recently, SpotOn was: Named one of Fast Company’s Most Innovative Companies of 2024 Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet  Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.  That’s where you come in.  Director of Client Success Chicago, IL Responsibilities: Develop and execute overall customer...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. About the Role  As a Senior HR Business Partner, you will be an advocate for Highspot’s People Engine and partner with our business leaders and managers. You are an extension to our Sales & Marketing teams and will play...

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience. Our mission is simple: End Cyber Risk. We’re looking for a Developer - Platform & Infrastructure to be a part of making this happen. About the Role Our highly talented Infrastructure teams continue to advance our container orchestration journey, and are looking for a candidate to join the the Platform Engineering team. You will advise and support teams in converting and upgrading both internal and external-facing services, maintain the container orchestration infrastructure, and advocate for new Kubernetes and EKS features. These efforts are key to improving scalability, reliability and developer experience: all things we strive to achieve. Many of our services today are...

About 1Password: We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. We’re looking for an experienced Community Manager to join our CX Community team at 1Password and help launch, lead and grow various Community programs. You’ll be joining an exciting new team, and as a Community Manager, you will be responsible for developing and executing innovative ways to grow and sustain member engagement. We are looking for a rock star to help to inspire and connect with our members focusing on growing the community, executing on community programs, measuring the success of the community, and...

About the Role: Matterport seeks an enthusiastic Sr. Director of Software to join our Platform team. You’ll be responsible for crafting and scaling services for the Matterport Platform which serves billions of requests a month for customers and development partners. The ideal candidate is an individual who thrives on new challenges, possesses a strong platform development background, and has a drive to invent. This position will report to the Vice President of Platform Software.    #LI-Remote   What you will do: Lead the planning, prioritization, and design of new features and services across multiple teams Work with cross-functional teams across Product, Sales, Customer Success and Business Development Ensure successful integration of customer facing platform services and internal systems Advocate for new technical architecture and innovation  Implement and refine development and cross-functional processes Hire, mentor, lead, and coach engineering...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours....

About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours....

Organization Description  The Professional Services team is dedicated to accelerating time to value for our Pendo users. We are a team of innovative, customer-focused professionals committed to delivering exceptional outcomes while sharing industry best practices. Our mission is to not only meet but exceed our customers' expectations in every engagement, driving significant business impact. As a Senior Consultant, you will play a pivotal role in achieving this mission by leveraging your technical expertise and customer-facing skills to drive transformational change from the beginning to the end of their implementation of Pendo. Pendo Consultants work on all products and partner with CSMs, TAMs ADs, and others to make the customer successful. This role is ideal for a self-starter with a passion for delivering exceptional customer value through technology consulting, transformation, and change management. If you thrive in a dynamic environment and have a strong technical...

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external...

We're on the hunt for a diligent Software Development Engineer in Test (SDET) who sees the bigger picture in testing beyond just bug identification. Your role is crucial in maintaining our product's reliability and performance. If you're someone who thrives in a collaborative environment, are keen on working closely with our developers to unearth the nuances of code, and committed to delivering quality that exceeds expectations, you might be the perfect fit for our team. This role will be involved in testing the frontend and backend components of ActiveCampaign .  The ActiveCampaign engineering team consists of ~9 engineers, spread across the Frontend, Backend, QA, and SRE teams.   We respect and care deeply about each other as individuals, so although we are seeking a self-motivated teammate, we’re also looking for someone who will support and encourage others to do their best work.   About you: You bring a methodical approach to manual and automated testing. You are...

As the Associate, Card Scheme Mandates, you will work in ensuring that bulletins from card schemes(Mastercard, Visa, AMEX, JCB, Discover, Diners, Carte Bancaire, Fiserv) are reviewed and disseminated to Product and Operation teams. Working closely with the Director, Scheme Relationships, you will need to ensure that mandates are adhered to and making sure the Product, Engineering and Operations teams are driving their prioritization of mandates as part of their roadmap of changes.  You’ll maintain knowledge of all products and services which are offered by the card schemes. You’ll also manage the administration of new user requests to the card scheme portals and ensure that the right accesses and services are set up in accordance with procedures that are already in place You will ensure that any mandatory bulletins are discussed in the respective forums to assess impacts, logging minutes and actions and tracking changes to delivery.   Qualifications About You ​ The...

GitLab is an open core software company that develops the most comprehensive  AI-powered DevSecOps Platform , used by more than 100,000 organizations. Our  mission  is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our  operations  on our product and staying aligned with our  values . Learn more about  Life at GitLab . An overview of this role: Help us build a secure and easy to manage access at GitLab. Whether it’s a simple user and password based login, access tokens or a comprehensive SAML configuration that manages access to thousands of resources, as a Backend Engineer on our team, you'll play a key role in the implementation of various authentication strategies and...

  About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .  About The Role: This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes you won't know the correct answer, but you are the kind of person who is always...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...