39 customer service support jobs found in Tel Aviv-Yafo

About the role: Forter is seeking a Senior Engineering Manager to bring our product vision to life. This role is pivotal in shaping a seamless platform that encapsulates the Forter story across the entire user journey in digital commerce. Forter is actively involved at every step, and your mission will be to craft and refine this experience as part of our platform. As the leader of a new team of full-stack and front-end engineers within the Customer Experience (CX) Engineering group, you will own the platform where our customers interact with Forter daily. Now more than ever, we are focused on creating a unified platform that integrates Forter’s diverse offerings—Fraud Prevention, Payments, Identities, Chargeback Recoveries, and more. This is your opportunity to lead impactful work at the core of Forter’s mission. What you'll be doing: Lead and mentor a brand new team of 5 talented software engineers, fostering a culture of delivery, collaboration, and excellence....

Short description of the role As a Senior DevOps Engineer you will join our DevOps team that is passionate about getting to the bottom of the products’ needs, finding and implementing the best possible solutions, and empowering our engineering teams to move fast and deliver stable, secure and high-quality products. As part of the Platform Engineering group, you will have the drive to make sure that all the infrastructure is at its best from all aspects, from security to code delivery, in our almost completely serverless environment. Our team doesn’t chase buzzwords and the solutions we choose are purely based on our needs. As such we are looking for someone who is driven to find the best solution, regardless of what all the other companies are doing, and most of the time be the first one to do something in a certain way. We aspire to be as serverless as possible and heavily use lambda functions, as well other AWS services such as SQS, SNS, CloudFormation SAM and RDS....

We are looking for a  DevOps Tech Lead to guide our passionate DevOps team in delivering secure, high-quality, and scalable solutions while empowering engineering teams to deliver exceptional products. As a key part of our Platform Engineering group , you will take the lead in ensuring our infrastructure, processes, and delivery pipelines are at their peak performance. With a focus on serverless technologies and AWS services, you will drive innovation and best practices while solving complex challenges tailored to our unique needs. We aspire to be as serverless as possible and heavily use AWS lambda functions, as well other AWS services such as SQS, SNS, CloudFormation SAM and RDS. Qualifications: 7+ years of experience in DevOps, infrastructure engineering, or a related role. Proven expertise in AWS platforms, including Lambda, SQS, SNS, and RDS. Strong experience with CI/CD pipelines and tooling, with a focus on integration security and efficiency. Hands-on...

Support Delivery Manager Tel Aviv, Israel At Vimeo, we’re passionate about delivering exceptional customer experiences and ensuring our users receive the highest quality of support. We’re looking for a Support Delivery Manager to lead and inspire a team of support professionals, ensuring timely, high-quality responses to customer inquiries while driving operational efficiency and team growth. This role is critical in maintaining our high standards of customer satisfaction and ensuring our support operations scale effectively as Vimeo continues to grow. We believe in championing the customer by putting their needs at the center of everything we do, chasing excellence in every interaction, and owning it by taking responsibility for outcomes. If you’re someone who thrives on collaboration, believes in the power of we, and thinks in 10x to drive innovation and impact, this is the role for you. Work Schedule: This is a hybrid position that offers the flexibility to work...

Minimum qualifications to apply for this role: 7+ years of professional experience as a web developer.  3+ years of professional experience with React and Typescript. A deep understanding of production systems and the architecture of web products. Independent, with the ability to tackle complex technical and product requirements. Proactive team player with a desire to impact our team, our product and our customers. How your day is going to look, what you will be doing?  Build web applications with React, TypeScript, and Node.js. Be the technical leader of Melio’s main user flow. Work on a fast evolving production service, in the core of Melio's application. Explore and initiate improvements to architecture and infrastructure. Be the team’s technical focal point and lead the developers to meet high design and code standards.   Be an active member in designing the engineering roadmap.  About Melio:  Melio builds business-to-business (B2B)...

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As an IT Support Engineer at Via, you'll be at the forefront of our technology, ensuring seamless operations for our rapidly expanding global workforce. You'll work with cutting-edge tools and technologies to provide exceptional support, troubleshoot complex issues, and drive digital transformation. What You’ll Do: Support Users: Resolve IT issues, troubleshoot problems, and ensure productivity. Manage Systems: Oversee IT infrastructure, deploy systems, and monitor performance. Ensure Security: Implement policies, prevent threats, and safeguard data. Collaborate: Work with global teams to solve issues and share best practices. Empower Workforce: Onboard staff, provide tools, and enhance IT support. What You'll Need: Strong technical skills, including:...

We are looking for a seasoned leader to build and manage our Quality and Reliability domain, overseeing SRE and QA functions, and our 24/7 operational center. This pivotal role is essential for upholding the quality, robustness, and resilience of our SaaS solutions throughout the software development lifecycle (SDLC) and while in use by our customers. By working collaboratively with developers, product managers, and other key stakeholders, this leader will drive initiatives that enhance quality, stability and resilience, prevent incidents, and facilitate the swift remediation of issues. The ideal candidate will have a blend of technical expertise and managerial skills and experience. As the Director of Quality and Reliability, you will: Formulate and guide a comprehensive strategy for quality and reliability, in collaboration with stakeholders from R&D, Product, Support, and Customer Success, ensuring alignment with the company’s goals and plans. Develop and enforce...

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure. Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do. Our Opportunity...

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Job Description As a full-time  Network Operations Center Engineer (NOC)  you’ll be part of   Via’s monitoring team. The Network Operations Center (NOC) is responsible for monitoring Via’s services. We don’t expect you to have all the required knowledge when you join us. Knowledge and skills will be picked up through an organized orientation and training process. What You’ll Do Monitor Via’s services and servers, handle incidents quickly and professionally, to ensure high-level services availability and performance. Responsible for monitoring our infrastructure, cloud, servers, applications, operators, drivers and riders around the world. Manage internal communications, in order to update Via’s employees and management about any service degradation and changes of status,...

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.  Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We’re looking for Sales Manager to g enerate revenue from new customers for Similarweb by effectively communicating the value of our products and persuading potential customers to make an investment in Similarweb’s services for their business.   So, what will you be doing all day? Meet or exceed quarterly sales quota by generating revenue through best-in-class conversion of majority inbound leads.   Leverage Similarweb’s internal CRM and...

Qualifications: 7+ years of professional experience as a software engineer with frontend and backend development. Experience working with at least one of the following frameworks: React/Vue/Angular. A deep understanding of production systems and the architecture of web products. Excellent knowledge of JavaScript/html5/CSS. Bonus points: Independent, fast learner, and excited about learning new technologies. Proactive team player with a desire to impact our team, our product, and our customers. 1+ years of experience with Node.js is a big advantage. A day in the life and how you’ll make an impact: Each member of our team is an all-around player who influences the product from the overall experience to the development.  You’ll be using top technologies like React, Node.js, AWS, and scalable databases to build a unique experience in B2B payments. You should be passionate about engineering and building a product end-to-end, through the design,...

Qualifications: 5+ years of experience in data or backend engineering. Strong knowledge of data services architecture, ML Ops, and ETL processes. Experience with cloud-based data infrastructure, such as AWS, GCP, or Azure. Experience with SQL and NoSQL databases. Experience with Data Warehouse technologies such as Snowflake and Databricks. Experience working with NodeJS, Python, or any other equivalent language. Excellent communication and collaboration skills. Bonus points: Experience working with Typescript Experience building infrastructure for Data Science  Experience working with BI developers and analysts to drive business value. Experience administering and managing Databricks clusters Experience with streaming technologies such as Amazon Kinesis and Apache Kafka Experience working with serverless products such as AWS Lambda  A day in the life and how you’ll make an impact: We’re seeking an experienced and skilled Senior...

We are seeking an experienced Senior Technical Services Engineer to join our team in Israel. This role involves serving as a tier 3 support for escalations, building and maintaining production monitoring, and leading cross-domain incident management. Your ability to work collaboratively with multiple teams, proactively monitor systems, and quickly identify and resolve issues will be essential to the success of our technical services operations. Minimum qualifications to apply this role: 5+ years of experience in technical support, production engineering, or similar roles, preferably in a SaaS environment. A self-starter with strong problem-solving skills, the ability to work independently, and a “big picture” perspective. Strong troubleshooting and debugging skills with web applications, databases, and distributed complex systems. Proficiency in SQL for data analysis and problem-solving. Experience with monitoring/logging tools such as Datadog or similar...

As a Data Engineer, you will collaborate with various stakeholders to design, develop, and maintain data analytics solutions that enable informed business decisions. You will use the latest tools and technologies to ensure the data is accurate, timely, and actionable. Qualifications: 3+ years of experience working as a BI Developer or Data Engineer Excellent SQL skills Python proficiency Experience designing analytics-oriented data models and data warehouses Experience working with data pipelines and ETL processes (e.g., Airflow, Luigi, AWS Glue, DBT) Passionate about data with a strong analytical approach Experience working with cloud environment services (e.g., AWS, GCP, Azure) Bonus points: Strong understanding of business metrics and how to translate data into actionable insights Experience with data visualization tools (e.g., Tableau, Power BI, Looker) Familiarity with data governance and data quality best practices Excellent communication...

We are looking for our first Senior Automation Engineer to join the growing R&D organization. In your role, you will design, implement and execute our automation suites and act as the quality focal point in the embedded team.  We're looking for candidates who are passionate about technology, self-managed, and highly skilled who will work on new technologies in a fast-paced growing company. Qualifications: Over 5 years of experience in QA testing processes, including test planning and execution More than 5 years of proven experience in automation testing At least 3 years of experience with TypeScript, JavaScript, Java, or Python Proven experience with the Playwright framework Familiarity with the SaaS product lifecycle Strong quality-focused mindset Exceptional ability to understand cross-platform architectures and think from a user's perspective Excellent analytical and problem-solving skills Proactive, self-managed, value-driven, and innovative...

As an Experienced Backend Engineer specializing in Java, you'll tackle complex technical challenges—from architecture to code—crafting inventive solutions that drive scalable, production-grade systems, embracing cutting-edge technologies, and shaping our SaaS product from inception to execution. If you thrive on ownership, collaboration, and pushing technical boundaries in a dynamic startup environment, this role offers an opportunity to make a significant impact. You will be responsible for:  Tackle hard technical problems—some at the architecture level, some at the code level, some at the product level—and come up with solutions, balancing practicality and innovation, short and long term. Develop complex systems and services that run in production at scale Explore & learn new fields, APIs and cutting-edge technologies including AI and ML. Be the owner of the features you develop, while collaborating with product and UX teams from thinking and wireframes...

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven   track record of success   and a culture that values world-class talent.   Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.  SUMMARY...

As a Sr. Backend Engineer, you'll dive into complex technical challenges, craft innovative solutions, and play a pivotal role in our mission to revolutionize the way companies understand their customer interactions. We're seeking a Java professional who can leverage their deep knowledge to drive our backend development to new heights. You will be responsible for: System Design and Development: Lead the design and implementation of backend services and APIs using Java technologies, ensuring scalability, reliability, and performance. Problem-Solving: Analyze and solve complex technical challenges across the stack, from architecture to implementation. Collaboration: Work closely with Product Managers, UX designers, and Frontend Engineers to deliver features that meet user needs and business goals. Ownership: Take ownership of features throughout their lifecycle, from initial concept to deployment and maintenance. You should apply if you have: 7+ years of hands-on...

We are looking for an experienced and passionate program manager who can drive complex cross-team programs in an agile way and continuously improve Vimeo's workflow. You will work closely with the Product, Engineering, GTM, and BI teams but also interact with and build relationships with other Vimeo departments.  Vimeo empowers creators, businesses, and enterprises to unlock the full potential of video, including offerings such as creation and editing tools, live streaming, video content management and collaboration, and AI-powered features such as translation script generation.  This role will lead key strategic programs under the Customer Solutions product area, focusing on our Central, Streaming, and AI solutions. What you will do: Facilitate planning, execution and visibility for initiatives (and their expected product outcomes) spanning multiple product and engineering and non-engineering teams; be responsible for artifacts reflecting plans, progress, issues and...

Checkout.com is actively looking for an enthusiastic and talented Business Development / Account Executive to join our Commercial Team in Tel Aviv to drive rapid growth in the local market. If you come from the payments industry , are driven and focused, and will thrive in a high-growth and competitive environment, this is the role for you. Reporting to the General Manager - Israel, this position will play a key role in growing Checkout.com’s payments footprint in Israel. They will be responsible for generating new business and for bringing Checkout.com’s full payments technology stack to middle market and large enterprise organizations. Along the way, you'll collaborate closely with various in-house talents across Technology, Product, Commercial and Operations to position our capabilities, products, services and solutions effectively with prospects. The ideal candidate will be an independent, high-achieving individual that stands out in an entrepreneurial environment...