20 customer service support jobs found in Tallinn

Ready to change the game for millions of customers worldwide? At Wise, we're on a mission to make money without borders a reality, and our Customer Support (CS) team is at the heart of that journey. Now, we’re looking for a strategic, data-driven powerhouse to lead global programs that make our support experience smoother, faster, and smarter. If you live for solving complex problems, thrive on making a measurable impact, and have a knack for leading cross-functional teams to success—this might just be your dream job. 🌟 What you’ll own: 💡 Lead Global Change - You’ll design and drive ambitious programs that directly boost our Customer Resolution Rate (CRR), helping us boost our customer experience.. 🔍 Spot the Signals - Dive into customer support data to uncover trends, root causes, and opportunities to level up our processes. 🚀 Streamline and Supercharge - Build smarter workflows, equip our teams with cutting-edge tools, and champion training that empowers them to do...

At Wise, we're not just developing a product; we're redefining the financial landscape. As a Senior Software Engineer in the Connect team, you will be at the heart of this transformation, entrusted with complex, critical tasks that play a direct role in the way Wise’s (hundreds of distributed) microservices communicate and discover each other, and how requests get proxied to the correct destination. You’ll be leading work that has a direct impact on the scalability of our services, and be a technical mentor for your peers. Specifically, our team: develops and operates Wise’s Envoy-based service mesh on top of Kubernetes and an in-house built control plane owns the primary routing points for public or non-public connections into and out of Wise’s infrastructure implements and maintains tooling that provides workload identity, encryption and network connectivity controls provides secret management solutions for the Kubernetes clusters How we work: Ensuring the...

We’re currently hiring a Global People Partner (HR Business Partner/ Business function HR Lead) to join our growing People Partners team and our mission. You’ll be supporting our Servicing Operations central teams in 10+ locations globally (approx 650 Wisers in your direct stakeholder group). You will be based in our Tallinn office. We are looking for a commercially-minded, driven and goal-oriented HR Business Partner, who will actively partner across our Servicing Operations central teams at Wise. This gives you an exciting opportunity to work internationally with very talented people, while also being part of a larger People Team. This role offers a lot of variety and scope, giving you access to make an impact at scale at Wise. If you’re a curious, passionate, results-oriented and customer- centric HR senior professional, with an eye for detail and data to spot the trends, then this role is for you! You’ll thrive in creating great Wiser experience and working on a complete...

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base. We’re looking for a self-starter who has worked in a payments or fintech company previously. that is commercially minded with customer centricity at their core. Product exposure and experience is a definite advantage. As a Knowledge Management Specialist you will support the Knowledge Management Lead, the broader Knowledge Management team, and Wise Platform to ensure teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire Wise Platform organization. You are going to help coordinate the sales, delivery & product related changes and improvements to reduce risks of...

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base. As a Knowledge Management Lead you will play a key role in executing the Knowledge Management Strategy and report directly to the Knowledge Management Senior Lead. You will support them in building a centralised directory of high-quality, up-to-date content for your designated operational area (FinCrime, KYC, Customer Support, Payment Operations, Servicing or OS teams).  You will be building and developing a high-performing team of Knowledge Management Specialists and Senior Specialists whose main role is to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high-quality products and services, develop, share, reuse and continuously improve...

The team you will join: AML Handling The AML Handling team within the Financial Crime prevention squad focuses on providing back-office tooling for AML operational teams.  As a Member of this team, you will be working on improving case handling experience for a growing group of a 200 strong operations team, and enable operational teams to get faster in solving cases, better in detecting Money Laundering activity in Wise. Our main vision points are: We enable a Unified back-office experience for AML agents, such that Agents working on AML Cases have the right information presented to them at the right time. We leverage Artificial Intelligence  and Machine Learning to automate all time intensive agent tasks, and unblock agent productivity. We enable Operations to create investigation flows instantly to respond to emerging trends and changes. Overall the AML Handling team will be instrumental in enabling operations to achieve instant queues, block good customers for...

Wise today supports more than 40 currencies between which our customers can exchange money. This role’s challenge will be to make Wise available in all 175 currencies of the world in one year, allowing people and businesses to send money wherever they need, making money truly work without borders. At first, you’ll work closely with our Swift team to open up Wise as broadly as possible. While doing so, you’ll be working closely with our operations, financial crime, and treasury teams to make sure that the new routes are functioning smoothly and compliantly. Down the line, you’ll work very closely with our banking team to figure out how to implement all our new currencies in an even more efficient manner, such as working with global payment aggregators or with our regional teams with local banks and payment service providers. Finally, you’ll have the chance to solve the puzzle of eliminating hidden fees from these new routes, making Wise’s global payment network the most transparent...

The team you’ll be working with: Screening Team The team is building a robust control framework to ensure the entire Wise product portfolio is covered with essential screening checks and prevent onboarding of sanctioned individuals,  organisations and politically exposed people. We ensure that associated risks are thoroughly mitigated and that controls are functioning effectively. We are scaling our operations team and developing solutions to support them, ensuring that alerts are accurately checked and fully auditable. We are enhancing the customer experience, making it easy and convenient for customers to provide the necessary information and documents. In this role, you will collaborate closely with our operational back-office and compliance teams to gain a deep understanding of their workflows and challenges. You will lead the redesign and development of our internal tools for case handling and management, focusing on creating solutions that are intuitive, efficient and...

We’re looking for an Implementation Manager to join our Finance Product team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission by ensuring we build smart and scalable internal financial systems and empower millions more people with instant, borderless money. Your Mission As a financial institution moving billions of GBP of customer money in more than 70 countries, Wise must have bulletproof financials.  As Wise expands globally, creating new products for our customers, and starting more lines of businesses, it introduces significant complexities to recording our financials. Some of these complexities are solved by creating new systems/tools or integrating with third party systems into our existing finance systems.  This role offers the unique opportunity which requires both technical and finance chops and will support Wise in being financially compliant while ensuring our bigger team can make timely, accurate and sustainable business decisions...

Team you will be working with:  Receive Adoption The Receive Adoption team is a global product team working to help customers discover and adopt Wise for receiving third party payments. We do this by building new products and features as well as working to reduce the friction our existing customers have receiving into Wise. We are proud to support 8+ local account details and 17+ global account details and work with our regional teams to ensure these details are as convenient as possible. Customers can use these account details, as well as other payment methods (card, pay with wise, open banking), to create link products, invoices and profile links as well as setting up direct debits or receiving from online marketplaces. Qualifications What we expect from you:  A strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points Great communication skills and the...

Your mission: Your role of Employee Relations (ER) Advisor will pave the way in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise. You’re someone who’ll keep on track with your “business as usual” Employee Relations caseload, but you’re equally inquisitive and hungry to understand what the data’s telling us and how else we can strengthen the overall Wiser experience… it's that inclusive growth mindset which is key to the success of our team. You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our team’s impact on the business.   Achieving your mission: You will act as a trusted Advisor, owning ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of...

Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.We are looking for an analytically minded Sanctions Specialist to join our growing Operations Team. As part of the Sanctions Operations team, you’ll play a vital role in ensuring the operational success of our teams. You’ll dive into performance data, identify areas for improvement, and drive actionable insights to help us deliver exceptional results. Here’s how you’ll be contributing to the team: Collaborate with the Sanctions Senior Team Lead and Sanctions Projects Lead to drive operational excellence across our external and internal teams. Monitor and analyse the performance of our Sanctions teams, identifying trends, challenges, and opportunities for improvements. Examples include: Investigate and resolve issues and pain points,...

About Spend Fraud & Disputes Our mission is to provide a  safe ,  friction-right  and  eventually free  way to spend anywhere in the world: We keep Wise card customers' money  safe  by preventing fraudulent activity We provide a  convenient  way for Wise card customers to resolve merchant disputes We ensure that the Wise card remains a  sustainable  product What you'll do Contribute to our powerful risk assessment engine, processing millions of transactions every day, working closely with our Fraud Prevention team Integrate with Visa and Mastercard systems to automatically handle chargebacks Enhance the customer journey by building clear and delightful experiences in the Wise App Collaborate with Operations to build efficient tooling for case handling   Qualifications About you You have solid Java 11+ knowledge, experience with Spring framework and microservice best practices, including synchronous and asynchronous communication methods (e.g. REST, gRPC,...

Wise is one of the fastest growing companies in Europe and we’re on a mission  to make money without borders the new normal. We’ve got 16 million customers across the globe and we’re growing. Fast. We’re looking for a talented Engineering Lead to join our mission and help us build a global platform that’s scalable, reliable and secure. We’re working on lots of exciting challenges, and you’ll dive right into projects helping consumers and businesses receive and send money from anywhere in the world. The team you’ll be leading is a Screening Handling team Our screening group is building solutions to prevent usage of Wise services by sanctioned individuals and organisations. Additionally, it ensures that risks associated with politically exposed customers are well mitigated.    We are building a high throughput screening engine, to check transaction information against a list of millions of sanctioned or politically exposed individuals and organisations. We own, improve and...

We are looking for an experienced Senior Software Engineer with a strong product and engineering mindset to join our Treasury team. Our team is responsible for providing a real-time view of how much money is in Wise's various banking entities around the world, by responding to events that occur when people use Wise's products (customers and internal teams), and translating these events to actual and forecasted money movements. This data is used by trading teams to manage foreign exchange exposure risks and to ensure each entity has enough liquidity to support Wise's operations. These teams make trades in the order of 10s to 100s of millions of pounds based on our data, so it is very important that the data is correct and up to date. Our main challenges are around providing a reliable system at scale. How we work We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about...

Lead Product Analyst - Screening We’re looking for a Lead Product Analyst who is passionate about our mission of Money Without Borders to partner with our financial crime product teams to help drive data-driven and innovative growth decisions while helping to combat financial crime. At Wise, we strike a critical balance between user experience and the stringent demands of risk prevention. The Screening team is building a robust control framework to ensure the entire Wise product portfolio is covered with essential screening checks and prevent onboarding of sanctioned individuals,  organisations and politically exposed people. We ensure that associated risks are thoroughly mitigated and that controls are functioning effectively. As part of this effort, we are also focused on enhancing the customer experience, making it easier and more convenient for customers impacted by sanctions to provide necessary information and documents, while ensuring clear communication throughout the...

At Wise, we're not just developing a product; we're redefining the financial landscape. As a Senior Platform Engineer, you will be at the heart of this transformation, entrusted with complex, critical tasks that extend across the breadth of our technological endeavours. Why This Role Matters: You will be joining our Compute team, a core component of our technological fabric. This team's mission is critical: to establish a robust, scalable platform that enables our engineers across the globe to deploy and manage services efficiently. Our platform is designed to handle immense scale and complexity, ensuring that millions of users experience seamless financial transactions. Your work will be pivotal in evolving this platform to new heights, leveraging advanced technologies and methodologies. Key Responsibilities: Architect and Enhance Our Platform: You will take ownership of significant system components, designing and implementing scalable solutions that handle complex...

As a Workforce Management (WFM) Lead , you will play a crucial role in supporting our agents and operational teams to optimise SLA and efficiency whilst protecting agent well-being. You’ll be supporting and levelling up our WFM team in our quest to provide the best and lowest-effort customer experience, whilst ensuring our processes and costs scale globally with the company’s rapid growth We are looking for superstars in both scheduling and intraday functions and will discuss your preference and forte during the interview rounds. This role is for you if you’re passionate about leading people, building teams, and making a difference in your work, while also having a strong understanding of operational teams and processes. Your Mission: Grow and level up your team, supporting their development through the WFM Career map and beyond Set the scheduling strategy for the upcoming 3 months or intraday strategy for the next 2 weeks Build scalable scheduling or intraday routines ,...

We’re looking for NorthAm and APAC Operations Senior Specialists to join our team.:  This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money.  Wise has already pioneered new ways for people to transfer money across borders and currencies. You have the unique opportunity to maintain and improve money movement processes for customers in the USA & Canada.  Here’s how you’ll be contributing to the Operations Team: Provide daily support to the stakeholders involved in the launch, maintenance and improvement of currencies owned by NorthAm/APAC Squad; Maintain consistent and high level execution of recurring responsibilities within the NorthAm/APAC domain; Work with Banking, Treasury, product managers and engineers of multiple teams to find solutions and opportunities for process optimisation;   Coordinate new products/partners...

Money for here, there and everywhere!  Wise PLC is one of Europe’s fastest growing companies we move billions of customers money around 160 countries and in 40 currencies, hold billions of customer funds, facilitate our customers to spend like a local with our Wise card and trusted by over 300,000 business both small and large with our international business account all the while saving our customers millions in fees.  This truly is Money Without Borders. As part of our expanding operations, we are now looking for an awesome Assistant Tax Manager to join our growing finance team in Tallinn serving our EMEA operations. You’ll be part of a commercially-minded Global Tax team in Finance, helping to ensure our tax affairs are efficient, transparently compliant and slick so that our mission is sustainable. Your mission Assist in the outsourced preparation of all corporate tax computations in EMEA (e.g. Belgium, Estonia, Hungary, Israel, Netherlands, South Africa, Spain,...