413 customer service support jobs found in San Francisco, CA

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. The Engineering Team at Varo is growing rapidly. Over the past years, we've built an entire bank from scratch, and there are still a lot of features we would like to add. Our goal is to repair the stale banking industry and build products that help improve the financial well-being of our customers and be the bank for all of us.  You will get to work with new technology stacks, be part of a great and diverse workplace, and improve the financial lives of others. In our Engineering team we value personal growth, initiative and ownership, collaboration, and the importance of thinking like an engineer.   What you'll be doing Strategic Planning: Participate in strategic planning and decision-making at the project and department levels, influencing the direction of our software and technology stack. Define...

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.  Come help us bring modern software to modern science. ROLE OVERVIEW Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live.  We take pride in our world-class renewal rates, and Customer Success is an essential part of this equation. To keep up with our rapidly expanding growth, we are building a team of Customer Success Managers...

About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company . About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution.  You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.    The Customer Success team is proactive, intuitive, and...

About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company . About the team/role As a Customer Success Implementation Manager , you will drive execution with our most important customers and partners.  In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously.  We aim to...

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io . We are looking for a Sr. Manager, People Business Partner who will collaborate with our cross-functional People teams to support and build trusted partnerships with our Gong leaders and employees. This role will be the main PBP for our Customer Success and Customer Outcomes teams.   Key responsibilities include talent assessment and organization planning, driving employee relations, performance processes, team engagement and retention, career development,...

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures,...

We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment. Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements. Responsibilities Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms. Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI. Partner with the Enterprise, Mobile, and API teams to resolve issues,...

About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role:...

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.  Come help us bring modern software to modern science. ROLE OVERVIEW Benchling is seeking a Customer Success Leader with a background in Life Sciences and enterprise SaaS. This role is an exciting blend of team management and strategic leadership. You’re a hands-on leader who enjoys working closely with their teams and with their customers to drive significant adoption and customer advocacy. You must be able to think and act strategically as well as get into the details of our customer engagements and our...

About Faire Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours....

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is  Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,  Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform,  and CTO & co-founder, Tim Shi , an early member of Open AI.   We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications,...

Who Are We? Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. What You'll Do The Client Platform team is a global engineering organization responsible for creating a “paved path” for all Postmanauts to develop and release web-based...

About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role:...

As Scale continues to grow as the top provider of data products and services to Generative AI companies across the globe, our Customer Operations Planning team is growing along with it to meet that demand. The team oversees a variety of critical workstreams that help Scale to maximize its operational resources to have the greatest impact in helping our customers advance the state of the art in Generative AI technology. These workstreams include demand forecasting, new opportunity scoping, staffing and resource allocation tracking, and customer delivery attainment oversight.  We are looking for a Technical Program Manager to build, develop, and execute across these workstreams and others. You will work with stakeholders across the delivery operations, engagement management, sales, finance, analytics, product, business operations, and leadership teams to fulfill our team’s goals.  The ideal candidate is one who can apply structured thinking, organizational prowess, and...

The Opportunity Postman’s Client Platform team seeks a Senior Frontend Engineer to lead development efforts on our new web architecture and performance tracks. This is your chance to shape how Postman’s current and future products are built and delivered to our customers. Your work will immediately impact our 30+ million customers and will be crucial in our journey to 100 million connected developers. In this role, you’ll collaborate with leaders and engineers across Postman to assist in architecting solutions and proactively identify opportunities to improve our web platform. You work with other senior engineers and leaders in Client Platform to set our roadmap and strategy and act as an internal tech evangelist to continuously improve web development at Postman.  About the Team The Client Platform team is a global engineering organization responsible for creating a “paved path” for all Postmanauts to develop and release web-based applications. Our platform is the...

About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role:...

Everlaw is seeking a Senior Customer Success Manager that demonstrates our company values of respect for users, process-driven growth, and attention to detail. As a CSM, you’ll build and nurture collaborative relationships with our clients to drive strong user adoption, customer satisfaction, and value, ensuring that they ultimately renew and grow their relationship with Everlaw. You’ll use your product expertise to coach and educate our clients on how to best leverage our product, consult on platform use and organizational adoption, and ensure that our clients are successful and delighted by their Everlaw experience. We are looking for a Senior Customer Success Manager who is passionate about customers and the ways in which they use technology to drive results and meet their goals.  At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an...

As a Sr. GTM Strategy & Operations Business Partner for Customer Experience (CX), you’ll collaborate closely with CX/CS leaders, empowering them to manage teams and drive growth at Everlaw. You’ll influence customer strategy and operations, including data & reporting, customer/account scoring models, retention programs, and process optimization.   This is a full-time position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.   As part of the GTM Strategy & Operations team, you'll work alongside CS/CX leadership, business partners, GTM Analytics, and Systems Specialists to support Customer Experience. This is an individual contributor role.   Everlaw’s mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with...

We are seeking a highly experienced and strategic Vice President of Customer Success to lead our customer success efforts and ensure the satisfaction of our valued clients. As the VP of Customer Success, you’ll play a critical role in driving customer adoption, retention, and expansion. You’ll use your egoless communication, and lead a team responsible for building strong relationships with our customers, understanding their needs, and providing exceptional support and guidance throughout their journey with our organization.  Everlaw's Customer Experience team guides customers through all aspects of the post-sale client experience, including onboarding, technical support, data migrations, user education, and ongoing account management. We are a diverse group that thrives on collaborating with every team across Everlaw to deliver an amazing experience to our customers.  At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant...

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors  to  first responders,   soldiers in battlefield scenarios  and  beyond . The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and support to customer with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.   About the role: We are looking for a motivated mid-market Customer Success Manager with a deep sense of ownership to lead and drive...