759 customer service support jobs found in Oakland, CA

About the Job: LaunchDarkly is seeking a dynamic and experienced Customer Education Manager to lead our customer education initiatives and the LaunchDarkly Academy . This role is critical in ensuring our customers understand and utilize our platform effectively, driving adoption, satisfaction, and success in a scalable format. Responsibilities: Design, develop, and deliver comprehensive educational programs and resources, including e-learning modules, webinars, workshops, and documentation tailored to various customer segments and needs. Create and manage onboarding programs to ensure new customers have a seamless and effective start with LaunchDarkly, accelerating their time-to-value. Produce high-quality educational content, such as video tutorials, user guides, FAQs, and best practice documentation, to enhance customer knowledge and usage of our platform. Work closely with Customer Success, Sales, Product, and Marketing teams to identify learning gaps and...

About the Job: LaunchDarkly is looking for a Customer Advocacy Manager who will support day to day marketing and sales customer advocacy requests. This role will be focused on developing customer advocates for public and private facing activities. This position will be driving revenue growth through the creation of compelling customer references and evidence materials, build brand awareness, and deepen relationships with existing and prospective customers. This role is highly visible and cross-functional, requiring regular communication with LaunchDarkly’s corporate marketing, product marketing, customer success managers, leadership, account executives and business development.  This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills.  They must be team oriented and have a ‘can do’ attitude and be comfortable working in a fast paced, team-oriented environment. Successful candidates will have experience in...

At Everlaw, our mission is to promote justice by illuminating the truth, and we’re changing the way that legal teams at law firms, corporations, government agencies, and nonprofits find the information they need to achieve their truth-finding goals.  As a Senior Customer Success Enablement Partner, you’ll help us meet revenue goals by providing Customer Success with the learning materials, resources, training, and coaching needed to drive growth and success. Partnering with Customer Success, and the broader GTM Enablement team, you’ll develop and execute impactful, data-driven programs that support the full customer value journey, from acquisition to expansion. Success is measured by the overall business impact of these solutions and cross-functional collaboration. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career...

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.   Recently, SpotOn was: Named one of Fast Company’s Most Innovative Companies of 2024 Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet  Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.  That’s where you come in.  We are looking for a Client Success Manager to join our Customer Success team. This individual will be...

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 82M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . We're looking for a sharp, positive, and motivated self-starter to join a new Mid-Market Sales team we're building in San Francisco! As a Client Account Manager, you will closely collaborate with your Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform. Please note that this role is required to work in person from our San Francisco office 1-2 days per week. Responsibilities: Collaborate closely with Client...

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 82M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . We're looking for a sharp, positive, and motivated self-starter to join a new Mid-Market team we're building in San Francisco! In addition to laying the foundation of the team, the Client Partner will be responsible for prospecting and establishing net-new partnerships with key brands and ensuring they meet their business objectives using Reddit's advertising suite. Please note that this role is required to work in-person from our San Francisco office 1-2 days per week. Core Responsibilities: Prospect into and...

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 82M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . We're looking for a sharp, positive, and motivated self-starter with mobile experience to join our App Dev team as a Client Partner in San Francisco! Our Mid-Market App Dev team partners with Mobile App Developers globally, consulting clients on how to successfully grow their businesses leveraging the best of Reddit’s platform capabilities. This team also partners with our XFN product and tech teams to represent their clients’ interests, influencing the future of Reddit ads. In this role, the Same Store Growth Client...

About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.  A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr has been recognized as one of BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company .   About the team/role As a Customer Success Implementation Manager , you will drive execution with our most important customers and partners.  In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering,...

The Opportunity The API client is the core beating heart of the Postman product experience. It is what many users perceive as the entirety of Postman (although there is so much more!), and we have ambitious goals in 2024 and beyond about delighting developers more with the API client as well as simplifying this central product experience. We have three thematic goals for that we plan to achieve, and hopefully you will have a hand in doing so. Delight the Developer . The developer is critical to the success of Postman, and we intend to get closer to them, both in GitHub with quick replies and tight feedback loops, but even more importantly with our feature delivery, addressing long-standing requests and continuing to differentiate on our core product experience. Simplify request sending and debugging . Postman has grown into an incredibly powerful tool, but great tools are simple for power users and new users alike. We’ll need to pare down this experience to the essentials...

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit  www.gong.io . Our CSMs are trusted strategic advisors to revenue and operational leaders. They drive strategic plans and business transformation while delivering measurable business impact. As a CSM at Gong, you will be expected to 1) drive customer engagement and product adoption, 2) deliver meaningful business outcomes, 3) mitigate risk, and 4) drive account growth. CSMs are measured on quarterly metrics related to gross dollar retention, expansion, and driving...

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit  www.gong.io . We’re looking for a customer-centric, strategic, and experienced leader to manage part of our Enterprise CSM team. Your leadership will have a direct impact on driving customer growth, developing the team, and delivering on our core goal to retain and grow customers. This position reports into our Sr Director of Enterprise Customer Success. Our CSMs are trusted advisors to revenue and operational leaders. They drive strategic plans and business...

About Checkr Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping thousands of companies like Uber, Instacart, Domino's, Compass Group, and Adecco to hire great new people with an experience that’s fast, smooth, and safe. A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr has been recognized as one of  BuiltIn's 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company . To support our rapid growth, we are seeking a Senior Staff Customer Systems Analyst that can be a leader partnering with the customer service & operations teams driving process optimization, solution implementation,...

The Opportunity Postman’s Client Platform team seeks a Senior Frontend Engineer to lead development efforts on our new web architecture and performance tracks. This is your chance to shape how Postman’s current and future products are built and delivered to our customers. Your work will immediately impact our 30+ million customers and will be crucial in our journey to 100 million connected developers. In this role, you’ll collaborate with leaders and engineers across Postman to assist in architecting solutions and proactively identify opportunities to improve our web platform. You work with other senior engineers and leaders in Client Platform to set our roadmap and strategy and act as an internal tech evangelist to continuously improve web development at Postman.  About the Team The Client Platform team is a global engineering organization responsible for creating a “paved path” for all Postmanauts to develop and release web-based applications. Our platform is the...

About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About the role:...

About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role:...

About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role:...

Airtable is on a mission to put no-code AI in the hands of citizen developers around the world. Our AI capabilities are used by companies ranging from global enterprises like AWS through to small businesses transforming their entire operations on our platform. Today, the company has more than 500,000 customers, including more than 50% of the Global 2000. As the Director of Customer Marketing, you’ll drive the overall customer marketing strategy, from onboarding and retention to advocacy and expansion. You’ll work closely with both Product and Customer Success organizations to drive adoption and satisfaction across a thriving community of users around the world. This position reports to the Vice President of Product Marketing. What you'll do Develop all up customer marketing strategy with focus on advocacy, expansion, and satisfaction. Spearhead customer advocacy initiatives aligned to product & solution narratives that amplify our customers' success and foster brand...

About the Company: Worldcoin ( www.worldcoin.org ) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy. The Worldcoin Foundation ( www.worldcoin.foundation ) is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient.  Tools for Humanity ( www.toolsforhumanity.com )  is a global hardware and software development company.  It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App.   About the Role: The integrated...

About the team The xAI London team is a team of software engineers with a focus on large-scale, highly-reliable distributed systems. We work on many different levels of the stack ranging from build systems, to production backend infrastructure, and frontend development. For example, we built large parts of the Grok production stack. We focus on building high-quality software and aren’t afraid to delve into technically complex topics to solve problems the right way. About the role We’re looking for an experienced software engineer who can thrive in a dynamic start-up environment. The main responsibilities for this role are: Helping customers use our API products, Adding customer-specific features when necessary, Improving public documentation, Improving our SDKs based on customer feedback, Scaling our model deployments across inference locations to improve latency/throughput for key customers. An ideal candidate meets at least the following requirements:...

The Company You’ll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.  Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally.  For more information about our offices and culture, check out our Carta careers page . The Problems You'll Solve At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a...