394 customer service support jobs found in New York, NY

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for a dynamic, experienced leader to join our team as the Global Head of Strategic Client Expansion & Growth. In this high-impact role, you’ll lead a global team laser-focused on expanding and deepening relationships with Adyen’s most strategic clients. You are a proven dealmaker with a sharp commercial instinct—someone who...

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit  www.bitgo.com . At BitGo, our ecosystem clients are building the future of finance—from exchanges and fintech startups to the world’s most innovative blockchain applications. As a Customer Success Manager dedicated to our platform sales...

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are driven by a deep passion for Justworks customers and empowering small businesses to thrive. Empathetic,...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Director of Enterprise Customer Delivery (Internally titled "Head of Project Operations, Americas") Adyen is looking for an experienced Director of Enterprise Customer Delivery to lead our 25+ person organization across North America and LATAM. The Project Operations Managers focus primarily on the delivery and execution of complex global rollouts...

We’re looking for a startup-obsessed Community Manager to lead and engage with communities that matter to our founder and builder audiences, starting with Reddit and our own Mercury-owned spaces. You’ll be on the front line of authentic interaction in founder circles and other entrepreneurial communities, representing Mercury where the conversations are already happening and helping us deepen connection and sentiment across multiple platforms. This is a unique opportunity for someone who deeply understands the founder experience and who knows how to build trust and drive authentic conversation without sounding like a brand bot. Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. What You’ll Do Lead engagement on Reddit and other external community platforms (e.g. Facebook groups, IndieHackers, etc.) Monitor high-signal threads and actively participate...

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes Vimeo’s corporate customers. As Success Managers, we bring Vimeo's innovations and capabilities to customers and match them to our customers' business goals, driving greater business value and executive alignment between Vimeo and the customer. You're a trusted advisor to our customers, providing best practice in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and growing Vimeo’s footprint. What you’ll do: Act as a trusted advisor, providing guidance to clients, including recommendations for optimizing video workflows, troubleshooting technical issues, and leveraging Vimeo's platform to achieve business objectives. Serve as the primary operational point of contact for corporate clients, ensuring satisfaction and maximizing the value of Vimeo’s platform. Facilitate quarterly business reviews and strategic...

We are Rokt , a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is...

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies. We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network...

About the role: The Global Senior Director of Technical Customer Support plays a pivotal role in ensuring the highest level of customer satisfaction by leading and overseeing all aspects of technical support operations on a global scale. This senior leadership position requires a strategic and results-driven individual with exceptional technical acumen, leadership skills, and a passion for delivering world-class customer support. At the core, this role revolves around ensuring our customers receive unmatched support experiences while fostering growth, continuous improvement, alignment, and operational excellence within the team. What you’ll be doing: Develop and communicate a global technical support strategy aligned with the company's overall customer service vision. Provide strong leadership to the technical support team, fostering a culture of excellence, innovation, and customer-centricity. Set clear objectives, performance metrics, and KPIs to...

The Stories team is a small but mighty facet of our Brand team that works on all flavors of storytelling — from content marketing to editorial, social media and more. We’re your blog builders, Meridian magazine makers, email strategists, social managers, and video editors, working in close partnership with Design, Copy, Product Marketing, Comms, and other teams across Mercury.  We’re seeking a skilled customer storyteller to help us showcase how our customers achieve success with our products and the real impacts they’re having in the world. You’ll work cross-functionally to develop compelling customer narratives, produce customer-focused multimedia projects, and bring the voice of the customer into campaigns and initiatives across Marketing.  *Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, and Column N.A., Members FDIC. Here are some things you’ll do on the job: Partner with Relationship Management,Sales,...

We are seeking a highly motivated and experienced Manager to lead the newly formed Marketing Analytics team at Vimeo. This critical role will be responsible for building and mentoring a high-performing team of analysts, providing data-driven insights to both Vimeo Enterprise Marketing and Customer Lifecycle Management activities, and significantly impacting the growth of these key business areas. This role requires a unique blend of exceptional analytical skills, proven leadership and mentorship capabilities, experience working with senior executives, high emotional intelligence and assertiveness. Own the Future of Vimeo Enterprise and Customer Lifecycle: This role offers the rare opportunity to build a marketing analytics function from the ground up, directly influencing how Vimeo Enterprise scales and how we optimize our customer engagement and retention strategies. You will define the vision for marketing analytics, establish data infrastructure and processes, and...

Who We Are: At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise...

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com . We're looking for an experienced seller to join the Pharma vertical of our Large Customer Sales team. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite. This role is required to be based out of New York, NY.  Responsibilities: Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive...

About Clear Street: Clear Street is building modern infrastructure for capital markets. Founded in 2018 by top Wall Street and Silicon Valley veterans, Clear Street is an independent, non-bank prime broker designed to solve the industry’s most neglected problem: legacy technology. We have built a proprietary, cloud-native clearing and custody system from the ground floor to replace the outdated infrastructure used across capital markets. Our platform is fully integrated with central clearing houses and exchanges to support billions in trading volume per day. We’ve agonized about our data model abstractions, created horizontal scalability, and crafted thoughtful APIs. All so we can provide a best-in-class experience for our clients.  By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets. The Role: As a Client Service Representative (CSR) you will serve as...

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a  Community Engagement Principal/Community Affairs and Local Government Principal , you will lead Via’s efforts with our transit agency and city partners to engage in local communities across the United States. The Community Engagement team works with a variety of local stakeholders to ensure that our products and services are inclusive and meet the needs of all riders including the most vulnerable ones. As the lead of the Community Engagement team, you will set strategy and priorities for community outreach at Via, execute high priority community engagement efforts with partners, and work to continuously improve outreach processes. What You’ll Do: Develop and manage community engagement strategy for Via, working with the leadership team to determine overall priorities for...

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit  www.bitgo.com . Our Senior Customer Success Managers work closely with institutional clients and partners, delivering high-touch service to understand their business needs and ensure they are fully leveraging our suite of BitGo products. As a...

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit  www.bitgo.com . The BitGo Prime team is a dynamic, high performing group that provides critical operational service to our institutional trading, lending, and borrowing clients in partnership with our Trust custody and compliance entity; global...

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds...

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.   Recently, SpotOn was: Named one of Fast Company’s Most Innovative Companies of 2024 Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row Selected as the Best Overall Restaurant POS by NerdWallet  Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.  That’s where you come in.  We are seeking a highly skilled and client-focused Client Success Partner to join our team. This position...

About Masterworks: Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of nearly $800 million in world-class artworks, introducing over 700,000 individuals to the $1.7 trillion art market.  Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn.  In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion.  Our 200+ employees are based out of our offices at Brookfield Place in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning. Why Masterworks? Do you thrive on disruption?...