5 customer service support jobs found in Montreal

About the role The Senior Data Analyst, Customer Analytics is a hands-on and highly integrated role, shaping the future of Customer Analytics capabilities within SSENSE. They deliver actionable customer insights and models to inform strategic initiatives and drive key business results. They act as a subject matter expert and a thought partner to business leaders/P&L owners in the Customer Group while influencing strategic initiatives in collaboration with Ops and Product.   The ideal candidate possesses strong technical and analytical capabilities, along with strong business acumen and communication skills. They are relentlessly curious about how we can create long-term value for our customers and the business. Why join us High visibility and high impact role supporting the delivery of the long-term customer insights strategy and roadmap; Develop tools and statistical and ML models to expand the customer segmentation framework; Design and build robust...

À propos de l'équipe : Relevant du/de la directeur·rice, Produits et Processus Opérationnels, le/la gestionnaire senior, Produits et Processus est responsable de la direction d'une équipe hautement performante de spécialistes des processus, de la technologie et des données. Le/la candidat·e supervisera une équipe et sera responsable de la création et de l'optimisation de nos opérations mondiales de bout en bout, y compris tous les systèmes, processus et captures de données pertinents au niveau des transactions. Il/Elle travaillera en partenariat direct avec les équipes d'Ingénierie de la Chaîne d'Approvisionnement pour concevoir, développer et déployer des solutions opérationnelles holistiques afin d'offrir une expérience optimale aux client·e·s de SSENSE. Pourquoi nous rejoindre : Prise en charge des processus et des produits : Diriger la conception, l'optimisation et la mise en œuvre de processus opérationnels et de solutions technologiques désignés, y compris la...

About the team: Reporting to the Director, Operations Product and Process, the Senior Manager, Product and Process is responsible for leading a high-performing team of process, technology, and data SMEs. The candidate will supervise a team and is  responsible for building and optimizing our end-to-end global operations, inclusive of all relevant systems, processes, and data captures at a transaction level. They will partner directly with Supply Chain Engineering teams to design, develop, and deploy holistic operational solutions to deliver a best-in-class experience for SSENSE customers. Why join us: Process & Product Ownership: Lead the design, optimization, and implementation of designated operational processes and technology solutions, including data capture and analysis, to achieve business goals and drive continuous improvement. Technology & Vendor Management: Oversee the selection, negotiation, and management of technology vendors, ensuring alignment with...

About the Team:  Reporting to the Personal Shopping Associate Manager, the Associate Online Personal Stylist is responsible for supporting the Personal Shopping team to provide a high-touch personal styling and shopping experience. The ideal candidate will answer high value customers' requests in real time, develop a supporting relationship with the Online Personal Stylist’s client base, and source product information for both the Personal Shopping and Customer Care teams. Why Join Us: Develop a supporting relationship with the Personal Shopping team’s client base, act as point of contact in the absence of the Personal Stylists. Assist Personal Stylists with client returns and rush orders, organize and follow up with items on hold and special orders, assist stylists with moving reserved inventory. Assist Online Personal Stylists with in-person fitting sessions, consignment orders and product pulls, and conduct internal follow ups after order is completed. Support Online...

About the team SSENSE is looking for a Senior Developer to join our rapidly growing technology team in the Growth Domain, specifically focusing on customer data and personalization. This team leverages customer data to enhance user experiences, driving personalized engagement through tools like Braze (email, push notifications). The Senior Developer will take complex features of the product roadmap, break them down into their required technical components, and develop them independently. Key responsibilities include defining customer attributes, integrating systems to ensure data integrity, and optimizing loyalty programs. The ideal candidate will own at least one component of the SSENSE technical stack, actively contribute to knowledge dissemination, and mentor Junior Developers. This role will play a crucial part in shaping customer data and engagement functionality within the Growth domain. Why join us Product Delivery: Understand the product roadmap, estimate...