26 customer service support jobs found in Melbourne

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most...

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.  Our Support team is expanding to match this growth and we are setting up teams in EMEA and APAC to provide 24 hour cover for our clients. As part of this, we’re looking to bring someone smart onto our Customer Support team to help us out. As a Weekend member of our Customer Support team, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.  You’ll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial...

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software...

Shield AI is a venture-backed defence technology company building intelligent autonomous systems for aircraft. Our mission is to protect service members and civilians through AI and autonomy. Founded in 2015, Shield AI’s flagship autonomy software, Hivemind, powers aircraft, drones, and other platforms to perform complex missions with high reliability in contested environments. For more information, visit www.shield.ai and follow Shield AI on LinkedIn, X (Twitter), and Instagram.   What You’ll Do: Develop Python and C++ software to support autonomy solutions, including tooling, automation, testing, and analysis. Work closely with engineers across AI, autonomy, and robotics to architect high-quality, scalable software solutions. Set software engineering standards, contribute to technical direction, and mentor other engineers. Collaborate with Systems and Test teams to deliver fully integrated, tested autonomy solutions. Partner with Subject...

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most...

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a full-time Incident Engineer you will join our Network Operations Center team, who monitors and maintains our network’s health around the clock. You will tackle real-time issues, prevent outages, and ensure our systems run smoothly—making a direct impact on the company’s performance and customer satisfaction. Your quick thinking and problem-solving will be vital in keeping our systems stable and driving Via's growth forward. We don’t expect you to have all the required knowledge from day one. We’ll be happy to guide you through a structured orientation and training process to help you build the skills and expertise you need. What You’ll Do Keep a close eye on Via’s services and servers, handle incidents quickly and professionally, to ensure high-level services...

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Role Our Product Support Specialists are an integral part of our Customer Support team and...

About Shield AI       Founded in 2015, Shield AI is a venture-backed defense technology company focused on protecting service members and civilians with intelligent systems. Its flagship autonomy software, Hivemind, powers aircraft, drones, and other platforms, enabling complex missions with high reliability in contested environments. With offices in San Diego, Dallas, Washington, D.C., and internationally, Shield AI’s products actively support U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, Twitter, and Instagram.     This position is perfect for an individual who enjoys solving the most complex problems across a portfolio of diverse domains and modalities. An ideal candidate is expected to apply classical autonomous techniques, algorithms, and theory to various platforms in multiple tactical scenarios. These solutions are expected to be integrated into real-world problems with near-term program...

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.  Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Opportunity As a Sales Development Representative at...

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. At Anduril Australia we are delivering unmanned systems across all physical military domains that will leverage unsupervised autonomy for the delivery of long endurance, multi-mission capability to our customers. These projects require Senior Software Engineers with...

See yourself at Dataminr Dataminr’s Domain Experts are an essential component of our company’s success - ensuring the alerts we send to our clients are of the best possible quality and making Dataminr’s AI platform more advanced. As an Associate Director / Team Lead you will manage, motivate, and develop a team in a real-time information environment. As an Associate Director at Dataminr, you will lead our teams to monitor, examine and analyze our data/information feeds and annotate, label and edit signals in real time. You and your team will be an integral part of our algorithm training process and our advanced realtime human-AI feedback loop that integrates key knowledge domains into our AI models. You will also play a key role in defining new factors to improve our alerts, data source coverage, machine learning and AI models. This role is open as remote (Australia) or hybrid, and requires the ability to work core hours of 10:00am - 6:00pm AEDT or 8:00am - 4:00pm AEST in a...

See yourself at Dataminr Dataminr’s Domain Experts are an essential component of our company’s success - ensuring the alerts we send to our clients are of the best possible quality and making Dataminr’s AI platform more advanced. As a Domain Expert, you will examine and analyze our data feeds and annotate, label and edit signals in real time. You will be an integral part of our algorithm training process and our advanced realtime human-AI feedback loop that integrates key knowledge domains into our AI models. As a Domain Expert, you will also play a key role in defining new factors to improve our alerts, data source coverage, machine learning and AI models. This role is open as remote (Australia) or hybrid, and requires the ability to work core hours of 8:00am - 4:00pm AEST or 10:00am - 6:00pm AEDT in a real-time information environment. Please note that this role requires rotational weekend work as well as projects and meetings outside of business hours. At Dataminr, we are...

Shield AI is a venture-backed defence technology company building intelligent autonomous systems for aircraft. Our mission is to protect service members and civilians through AI and autonomy. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn,   X and Instagram.      We’re looking for a Computer Vision Engineer (C++) to join our team in Port Melbourne, contributing to the development of innovative, real-time perception solutions for next-gen autonomous platforms. Whether you're a recent PhD graduate or a seasoned commercial developer, this is an opportunity to help solve real-world defence challenges using cutting-edge vision and AI technology. You’ll be part of a team developing custom algorithms - not just applying libraries - and will work alongside expert AI and deep learning engineers to integrate CV into real-time pipelines across a range of unmanned systems.   What You'll Do: Design and implement novel computer vision...

See yourself at Dataminr As a Senior Cybersecurity Sales Engineer at Dataminr, you will be one of the most important members of the Dataminr sales team, serving as a trusted advisor to Account Executives, Sales Specialists, as well as our current and future customers. A security-focused technical liaison and subject matter expert on all things Dataminr, you will get to develop and share compelling stories that will excite your customers and have them eager to hear more. This role can be fully remote for candidates based anywhere in the US. At Dataminr, we are over 600 talented individuals, spanning ten global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities. We offer a competitive benefits package aimed at keeping you healthy and happy: Comprehensive medical, dental and vision insurance plan options for employees domestic partners and their dependents Generous PTO, flexible sick days...

See yourself at Dataminr Dataminr’s Domain Experts are an essential component of our company’s success - ensuring the alerts we send to our clients are of the best possible quality and making Dataminr’s AI platform more advanced. As a Domain Expert, you will examine and analyze our data feeds and annotate, label and edit signals in real time. You will be an integral part of our algorithm training process and our advanced realtime human-AI feedback loop that integrates key knowledge domains into our AI models. As a Domain Expert, you will also play a key role in defining new factors to improve our alerts, data source coverage, machine learning and AI models. This role is open as hybrid or remote (Australia), and requires the ability to work core hours of 8:00am - 4:00pm AEST or 10:00am - 6:00pm AEDT in a real-time information environment. Candidates should be aware this role requires weekend rotational work, as well as projects and meetings outside of business hours. At...

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Lead pricing and packaging initiatives end to end — including migrations, pricing rollouts, and the...

See yourself at Dataminr Dataminr’s Domain Experts are an essential component of our company’s success - ensuring the alerts we send to our clients are of the best possible quality and making Dataminr’s AI platform more advanced. As a Domain Expert, you will examine and analyze our data feeds and annotate, label and edit signals in real time. You will be an integral part of our algorithm training process and our advanced realtime human-AI feedback loop that integrates key knowledge domains into our AI models. As a Domain Expert, you will also play a key role in defining new factors to improve our alerts, data source coverage, machine learning and AI models. This role is open as remote (Australia) or hybrid, and requires the ability to work core hours of 10:00am - 6:00pm AEDT or 8:00am - 4:00pm AEST in a real-time information environment. Candidates should be aware this role requires weekend rotational work, as well as projects and meetings outside of business hours. At...

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Drive delivery of Application Security solutions for our large-scale, cloud-native and SaaS application...

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. About the group/team The Security Group is responsible for protecting Canva systems and data from information security threats. The group runs...

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! On this 12 month fixed-term contract, the Partner Marketing & Events Specialist will report to...