Worldcoin (Tools for Humanity)
Dublin, Ireland
About the Company:
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity.
Location: Dublin, Ireland
About the Role:
Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
Communicate effectively and empathetically with internal and external stakeholders.
Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental...