15 customer service support jobs found in Budapest

Senior Data Scientist - Know Your Customer We’re looking for a Senior Data Scientist to join our growing Know Your Customer Team in Budapest.  This role is a unique opportunity to impact the experience of every single one of Wise’s 13 million, and rising, customers. You will be working on enhancing our Know Your Customer procedures to effectively mitigate our risks while delivering a seamless customer experience. What you build will have a direct impact on Wise’s mission Qualifications A bit about you:    Experience implementing, testing and evaluating performance of multiple rules across systems;   Strong Python knowledge. Ability to read through code, especially Java. Demonstrable experience collaborating with engineering on services;   Experience with statistical analysis and good presentation skills to drive insight into action;   A strong product mindset with the ability to work independently in a cross-functional and cross-team environment;...

We’re looking for a  French-speaking Customer Support Associate  to join our team in Budapest. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise! Your mission... Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to  help customers have the best experience possible with our product working across email, phone and chat. Here’s how you’ll be contributing to the Customer Support team:  Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed; Support customers by  communicating with them via emails and phone calls, and chats ; Demonstrate flexibility!   You’ll be covering a variety of shifts  - we work when our customers need us the...

We’re looking for a  German-speaking Customer Support Associate  to join our team in Budapest. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise! Your mission... Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to  help customers have the best experience possible with our product working across email, phone and chat. Here’s how you’ll be contributing to the Customer Support team:  Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed; Support customers by  communicating with them via emails and phone calls, and chats ; Demonstrate flexibility!   You’ll be covering a variety of shifts  - we work when our customers need us the...

Are you passionate about driving excellence in payment operations? Do you thrive in a dynamic environment where your expertise can make a real impact? If so, we have an exciting opportunity for you as a Payment Operations Senior Specialist in our  Budapest office ! This role is a unique opportunity to have an impact on Wise’s mission by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. What You'll Do: Execute with Excellence: Maintain a high level of consistency in executing recurring responsibilities within Europe domains, ensuring top-notch performance every time. Team Collaboration: Support your team in achieving key performance metrics and service level agreements (SLAs) set for the Payment Operations teams, fostering a collaborative and goal-oriented atmosphere. KPI Management: Meet and exceed individual SLAs and KPIs specific to your role, showcasing your commitment to excellence....

The Team You’ll Be Working With: Getting Help At Wise, we’re on a mission to make financial services faster, simpler, and more accessible for everyone. The Getting Help team plays a critical role in this mission by empowering customers to solve their problems quickly and efficiently.     We’ve built the infrastructure for FAQs, self-service pages, and, most recently, launched a chat platform as a primary support channel. We’re enabling smarter customer interactions, automating solutions, and helping other teams deliver better support experiences through it. In 2025, we’re doubling down on making chat the go-to channel for our customers, and we need your expertise to take it to the next level 🚀.     What Does Our Team Look Like? We’re a cross-functional team of backend, frontend, iOS, and Android engineers, working hand-in-hand with a Product Manager, Analyst, and Designer. Together, we deliver seamless, impactful solutions across all Wise platforms. Collaboration is at...

The Team You’ll Be Working With: Getting Help At Wise, we’re on a mission to make financial services faster, simpler, and more accessible for everyone. The Getting Help team plays a critical role in this mission by empowering customers to solve their problems quickly and efficiently.   We’ve built the infrastructure for FAQs, self-service pages, and, most recently, launched a chat platform as a primary support channel. We’re enabling smarter customer interactions, automating solutions, and helping other teams deliver better support experiences through it. In 2025, we’re doubling down on making chat the go-to channel for our customers, and we need your expertise to take it to the next level 🚀.     What Does Our Team Look Like? We’re a cross-functional team of backend, frontend, iOS, and Android engineers, working hand-in-hand with a Product Manager, Analyst, and Designer. Together, we deliver seamless, impactful solutions across all Wise platforms. Collaboration is at the...

Join the Revolution at Wise as a KYC Operations Associate Analyst! Are you ready to be more than just an employee? At Wise, we're not just offering a job; we're inviting you to be part of a financial revolution! We're looking for a passionate and detail-oriented KYC Operations Associate Analyst to join our dynamic team.   About the Role As a KYC Operations Associate Analyst, you'll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. You'll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence, analyzing customer activities, and meticulously maintaining our KYC records. If you're eager to develop your career in the KYC domain, this is the perfect opportunity to make a real impact!  What You’ll Do Customer and Business Onboarding: Dive into initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. You’ll...

Servicing Tooling Platform The Servicing Tooling Platform team within the Mitigation squad enables Wise operations to scale in a standardised way through high quality data, Out-of-the-Box backoffice solutions for agents and supporting functions. As a software engineer on this team, you will work on building a scalable and reusable platform that can be used to create efficient operational processes. You will work closely with cross-functional teams to ensure the smooth operation of our tooling platform, contributing to the overall success of our organisation.  Our main vision points are: we standardise and enable Servicing Operational processes via a common abstractions and out of the box solutions, reliable data and back office tools we enable the quickest technical solution for product teams building manual work tooling with a wide range of use cases to accommodate the various needs of operational teams we offer platform-level support for any core and custom problems...

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base. As a Knowledge Management Senior Specialist you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations.  You will utilise your domain expertise and your outstanding capability to create excellent...

The team you will join: Fraud Risk team The team is dedicated to safeguarding our platform against financial crime and ensuring the protection of our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing payment fraud detection systems. Software engineers, data analysts, and data scientists collaborate on a daily basis to continuously improve our systems and provide support to our fraud investigation team. Our vision is: Build a globally scalable payment fraud prevention and detection real-time engine to keep Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our fraud investigators and the product team to develop solutions that leverage the expertise of fraud prevention specialists. Not only meet the requirements...

About the Team: Servicing Platform At Wise, the Servicing Platform team is on a mission to build the most effective way to manage risks for our customers and partners. We work to ensure that transactions and customer actions are compliant and aligned with regulatory requirements, enabling money to move without borders while staying within our risk appetite. Our platform provides a seamless, efficient, plug-and-play risk assessment and management solution. Wise Risk teams—including AML, Fraud, and others—rely on our highly reliable and scalable Risk Engine, Feature Store, and Identity Linking solutions for real-time transaction monitoring and data analysis. We collaborate closely with software engineers, data analysts, and data scientists to continuously enhance our systems and deliver out-of-the-box solutions that strengthen fraud detection capabilities. What You’ll Bring to the Team: Extensive Experience: 6+ years of experience with Java or another JVM-based language,...

The team you will join: Fraud Risk team The team is dedicated to safeguarding our platform against financial crime and ensuring the protection of our legitimate customers. Leveraging cutting-edge machine learning, real-time transaction monitoring, and data analysis, our team is responsible for developing and enhancing payment fraud detection systems. Software engineers, data analysts, and data scientists collaborate on a daily basis to continuously improve our systems and provide support to our fraud investigation team. Our vision is: Build a globally scalable payment fraud prevention and detection real-time engine to keep Wise as a secure environment for our legitimate customers. Utilise machine learning techniques to identify potential risks associated with customer activity. Foster a strong partnership between our fraud investigators and the product team to develop solutions that leverage the expertise of fraud prevention specialists. Not only meet the requirements...

The Engineering Team at Wise is central to what has made the business successful. Having product-focused and forward-thinking engineers has allowed Wise to cater to the needs of customers unlike any other business. They have built a world-leading platform and product, but there is still more to do. The Fraud Handling team at Wise is dedicated to enhancing the efficiency and precision of our fraud detection and prevention processes. Our primary focus is on developing and refining internal tools and systems that empower our fraud agents to make quicker and more accurate decisions. By improving these core processes, we aim to reduce operational costs, speed up decision-making, and bolster customer trust, ensuring that our platform remains secure and user-friendly. This is an exciting opportunity for engineers who are passionate about leveraging technology to combat fraud and make a tangible impact on the safety and integrity of financial transactions worldwide. Recently, the Fraud...

We are looking for a Senior Engineering Lead to head the Support Group. The Support Group's mission is to provide fast and effective assistance to customers encountering issues with our products. This group is made up of three engineering teams, focused on: Chat Platform: Providing a chat interface that our customers can use to interact with automated and human agents. Automation: Leveraging traditional machine learning and LLMs to understand our customer’s problems and deliver relevant and helpful solutions to those problems. Agent Tooling: Ensuring that when a real human touch is needed, the right agent is there with the right context to help. We work closely with product, design, and analytics to make sure our support experience is fast, effective, and thoughtful — whether it’s handled by a machine or a person. You will support the engineering leads of the three teams that make up the group. Your primary responsibility is to ensure these teams are consistently...

The team you will be joining: Contact Handling At Wise, our Contact Handling team plays a crucial role in shaping the Customer Support experience. Alongside two other engineering teams, we build and maintain the core systems that ensure seamless support for our customers as we scale. Our mission is simple: create a frictionless, efficient, and intelligent customer support experience. Join us in tackling exciting challenges like: Understanding and categorizing customer pain points with precision. Empowering support agents with the right tools and insights to resolve issues efficiently. Delivering accurate, personalized automated responses to enhance customer satisfaction. Our main vision points are:  🚀 Experimentation: We don’t always have the right answers upfront, so we embrace continuous learning. Through rapid iterations and data-driven insights, we refine our approach to solving complex problems. 🔧 Maintainability: While we innovate, our core foundations —...