Via
Green Bay, WI, USA
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Customer Service Representative , you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions, and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.
**This is an in-person position with evening and weekend hours. You will be working from our office in Green Bay, WI, 4-5 days each week.**
What You’ll Do:
Proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues
Collaborate with field operations teams to lead our response to live operational complications, and ensure our riders...