20 contact center engineer cs product operations jobs found

We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...

We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...

We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...

We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...

We are looking for an experienced Contact Center Engineer to join the CS Product Operations team responsible for the installation, configuration and maintenance of contact center platforms.The Contact Center Engineer is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance and operational perspective to guarantee that the needs of the Hopper’s service delivery teams and our fast-paced business context are met.   We’re looking for a technically-savvy and detail-oriented individual to join our team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.   They will build strong partnerships with different teams across the organization in order to contextualize and support customer service delivery groups in their mission to provide excellent service to Hopper users across...

Primary Responsibilities:   ·          Follow up for resolution of incident. Ensuring SLA’s are met on incidents, escalation to next level if required. ·          Ensure that monitoring and alerting dashboards of all relevant IT infrastructure, business offerings are operational & active all time. ·           Ensure that you are equipped with understanding alerts & procedure to respond adhering to high availability standards. ·          Acknowledge and respond to alerts from monitoring tools and raise incidents where appropriate. Call required on-call engineer and Incident commanders depending on the incident. ·          Quickly verify issues reported by CS, ability to understand the magnitude of the incident and its business consequence. ·          Basic understanding of business products, IT infrastructure, DC locations, critical services. ·          Facilitate troubleshooting issues by providing first hand details of...

This role sits within our Afterpay / Clearpay (UK Brand) Customer Service team and will play a key role in ensuring we meet our Service Delivery obligations specific to a number of speciality global processes across a number of different aspects of Customer Service Support (such as Social Media, Payment Investigations and Remediation activity when required).  We are passionate about delivering an effortless customer experience measured through fast and easy resolution. This role leads a team focused on solving customer problems every day. As a CS Global Support Team Leader you will have accountability for the performance of a local team alongside a 24*7 offshore team(Partner based).  Given the constantly evolving nature of our business and operation; the scope of processes cared for within the Global Support team will likely evolve over time Primary reporting line:  Customer Service Operations Manager   Key responsibilities: Responsible for the service delivery...

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM , we are all customer-obsessed and striving for massive year over year growth.  Responsibilities: Customer Onboarding : You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir Gotham, Palantir Foundry, or Palantir Apollo: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. Palantir's Product Development organization is made up of small teams of Software...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Defense Tech Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir's Defense products. Palantir's defense product vertical builds mission-critical products for the modern warfighter, enabling them to securely integrate and visualize their data, perform rich analyses, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Defense Tech Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir's Defense products. Palantir's defense product vertical builds mission-critical products for the modern warfighter, enabling them to securely integrate and visualize their data, perform rich analyses, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Defense Tech Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir's Defense products. Palantir's defense product vertical builds mission-critical products for the modern warfighter, enabling them to securely integrate and visualize their data, perform rich analyses, and build sophisticated, full-fledged programs such as common operating pictures, alert-triaging inboxes, and resource allocation planning tools driven by rich-ML models. Our...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organisations around the world use data. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir Gotham, Palantir Foundry, or Palantir Apollo: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. Palantir's Product Development organisation is made up of small teams of Software...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir Gotham, Palantir Foundry, or Palantir Apollo: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. Palantir's Product Development organization is made up of small teams of Software...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir Gotham, Palantir Foundry, or Palantir Apollo: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. Palantir's Product Development organization is made up of small teams of Software...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir Gotham, Palantir Foundry, or Palantir Apollo: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. Palantir's Product Development organization is made up of small teams of Software...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations around the world use data. As a Software Engineer Intern, you’ll have an opportunity to grow more quickly than you ever envisioned, as you contribute high-quality code directly to Palantir Gotham, Palantir Foundry, or Palantir Apollo: products that are deployed at some of the most important institutions across the public and private sectors. You'll create features used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. Palantir's Product Development organization is made up of small teams of Software...

Our hardware team builds the tangible connection to all that is Square. As we introduce more and more of our products to the world, our hardware footprint expands. In this role, you will be responsible for developing the embedded software in Square’s hardware products. This role will report to the firmware engineering manager for our Connected Hardware products. You will:  Build a common firmware platform for all of Square’s hardware products Write code within the constraints of tiny embedded systems Own firmware driving NFC and contactless payment subsystems  Move up the stack to write and collaborate on system-side code; including protocol design Develop tests to validate product features, drivers, and system functionality Build reliable tools to support firmware development and product debugging Collaborate with manufacturing, electrical engineering, and release teams Qualifications   You have: Experience developing and debugging wireless connectivity solutions...

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. We are seeking a highly motivated and experienced Electrical Engineer specializing in Firmware development to join our Maritime team. You will work closely with the program leadership and a wide spectrum of cross-departments as part of a team focused on solving hard...

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn. We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village. The Security Team is responsible for shaping and maintaining a culture of...