12 compliance jobs found in São Paulo

A Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external businesses and consumer customers, information already within the organization, external vendor tools and their overall experience to effect due diligence controls on customers and counterparties of various characteristics. Duties and responsibilities: Performs Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events. Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested. Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification Perform...

Your Mission: The FinCrime Oversight Manager plays a critical role in safeguarding the organization from financial crimes and ensuring compliance with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. This role is responsible for establishing, managing, and optimizing a robust compliance framework that aligns with local and international regulatory requirements. This person will act as a strategic advisor and operational leader, ensuring that financial crime risks are identified, assessed, and mitigated effectively. This includes driving the implementation of policies and procedures, leading regulatory reporting, managing audits, and fostering a strong culture of compliance. The position requires an individual with deep expertise in financial crime prevention, excellent communication skills in English and Portuguese, and the ability to collaborate across diverse teams and stakeholders. The responsibilities for this position include:  Policy...

The Business Customer Support Senior Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams.  Operations Help set and report against monthly and quarterly performance targets, communicate key insights and obstacles to the teams and the broader company Work closely with other Customer Support teams across the world, and Wise product teams to identify ways to improve experience while reducing customer contacts through product changes Increase quality, effectiveness and efficiency within Customer Support as well as collaboration and communication between functions and teams Ensure that a group of teams provides good quality and efficient support and meets KPIs Identify opportunities for group performance improvement and supports leads with performance management Lead group planning and ensures clear and impactful plans...

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud SP Representative who is ready to join our mission in creating a #CyberFit future! The Cloud SP Sales Representative is a dynamic role within Acronis, reporting to the Cloud Sales Chat Project Manager or Team Leader. This position is pivotal in driving engagement and satisfaction of breadth partners and PayG partners throughout their lifecycle.   Key responsibilities include managing incoming chats, providing technical guidance, creating upsell opportunities, and maintaining high-quality partner interactions. The role requires a blend of sales acumen, technical knowledge, and excellent communication skills to effectively support and grow Acronis's partner network. Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. AML & Screening Investigations Team Lead, Sāo Paulo office A key part of building our business is ensuring we do it ethically and sustainably. In order to do so, we, as a financial institution, need to know at all times what happens on our platform and whether this is in line with the rules, regulations and our risk appetite. And all...

As a Global Complaints Lead, you will play a critical role in ensuring our customers' concerns are addressed efficiently and effectively. You will manage a global team of Complaints Officers, providing guidance, coaching, and support to ensure exceptional service delivery. This role will focus on complaints management strategy, regulatory compliance, and customer experience enhancement while identifying trends and driving continuous improvement. Additionally, you will work cross-functionally to influence product and process enhancements, safeguarding Wise’s reputation and operational excellence. Key Responsibilities: Lead, mentor, and develop a global team of Complaints Officers with regular check-ins and one-on-one sessions. Oversee training and ensure team knowledge is up-to-date with regulatory requirements. Manage global team capacity, plan for growth, and oversee absence management. Drive team engagement through global team-building initiatives. Deliver and monitor...

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. AML & Screening Investigator At Adyen, we are building a sustainable and ethical business for the long term. As a highly regulated financial institution, it is our responsibility to make the right decisions driven by local regulations, global regulations and our own risk appetite. Are you someone with a strong analytical mindset...

About the Company: World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity. About the Team: The Legal team is responsible for all of World’s legal affairs globally. We partner cross-company to help advance the blockchain project, improve our products (hardware device, wallet app, and Proof of Personhood), and ensure regulatory compliance in areas such as securities, AML/CFT, consumer protection, litigation, trade, IP, and labor, among others. About the Opportunity: This unique role offers the opportunity to shape the on-the-ground expansion strategy in Brazil. Reporting to the Associate General Counsel for Expansion, this position will help the project grow responsibly by assessing threshold risks and...

We’re looking for a Brazil Banking Lead & Country Manager. This is a unique and exciting opportunity to play a pioneering role to grow Wise in Brazil, allowing millions more potential customers to save money by using our services. You will have full responsibility for overseeing our financial services partnerships, defining our market expansion and market entry strategies and executing on it, and managing critical relationships with government departments, regulators, industry bodies, etc. Your mission: Define the opportunities and direction for our products in Brazil. Collaborate across teams and inspire others so that we deliver the best solution.  Work closely with product teams (Product Managers and Product Engineers) to develop our vision and build better products and experiences for our customers. Your contribution will mainly be from the payments infrastructure, regulatory and operational banking partnerships point of view. Work with our global teams...

About the Company: Worldcoin ( www.worldcoin.org ) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy. The Worldcoin Foundation ( www.worldcoin.foundation ) is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient.  Tools for Humanity ( www.toolsforhumanity.com )  is a global hardware and software development company.  It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App. This opportunity would be with Tools for...

We’re looking for a dedicated and detail-oriented Complaints Officer to join our dynamic team. As a Complaints Officer, you’ll investigate customer complaints, ensure timely and fair resolutions, and maintain a strong understanding of our regulatory obligations across multiple jurisdictions. This is your chance to make a tangible impact on customer satisfaction and help shape Wise's internal processes for the better. Key Responsibilities: Thoroughly review and understand customer complaints using internal tools. Conduct root cause analysis to identify systemic issues and suggest improvements. Communicate clearly with internal teams to gather necessary information. Reference relevant terms of use and customer agreements to support case resolutions. Utilize tools like Ninjas, Watson, Zendesk, Twilio, and Slack effectively. Provide clear summaries, timelines, and outcomes in customer communications. Demonstrate a customer-first approach, displaying empathy and aiming for...

We are looking for an awesome new member of the Tax Team to come on board in Brazil, to help grow the market and region in a compliant way! You’ll be part of a commercially-minded Tax team, helping to ensure our tax affairs are efficient, transparently compliant and slick so that our mission is sustainable. Your mission Manage the outsourced preparation of Brazil and other LatAm tax computations across direct and indirect taxes. This includes adhering to controls, managing risks and identifying ways to automate and streamline manual tasks using existing systems or emerging technologies.  Assist with the preparation of IFRS and local GAAP half year and year-end tax reporting and tax provisions with the help of advisors where necessary.  Work closely with financial controllers, accounting, and finance system teams for sources of data and information, including directly extracting information from our ERP system. Support the Regional lead on ad hoc research and...