Wise
Tallinn, Estonia
Wise is seeking a Business Intelligence Specialist to join our SE BI team, focusing on complaints data. This is a permanent, growth role where you will be instrumental in transforming data into actionable insights and improving processes. Your Role: You will design, develop, and maintain BI reports and dashboards, conduct complex data analysis to extract actionable insights, and present findings to stakeholders. A key part of your role will be to support data-driven decision-making within the complaints area, manage BI projects, and ensure data quality. We are looking for someone who can proactively manage stakeholders, drive projects to completion with high-quality work, and address challenges in data processes and reporting effectively, drawing from the needs highlighted in our internal assessments. #Support-data-public KPIs Maintaining the customer satisfaction for the tickets in #support-data-public above 4.5 every month. Resolve low to mid-complexity...