Anthropic
Dublin, IE
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role
We are hiring a Product Support Specialist to join Anthropic. In this role, you’ll be at the front lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with Anthropic products.
Note: Specialists in Dublin will work either Tues - Sat or Sun - Thurs.
Responsibilities:
Become an expert in all Anthropic products
Respond to user support cases in a medium to high volume environment
Clearly and empathetically communicate with a wide range of user personas
Manage on-call tasks for high-urgency user issues with extreme...