Wise
Austin, TX, USA
We’re looking for a FinCrime Senior Quality Specialist to join our growing Sanctions and AML teams! The primary function of the QA Senior Specialist is to empower and support the QA team, ensuring that quality processes and operational efficiency are consistently maintained and improved. This entails identifying areas of improvement related to quality processes, documentation, and operational workflows to enhance both customer experience and business outcomes. The role is critical in conducting Check-the-Checker (CTC) reviews and organizing calibration sessions to uphold and elevate the quality standards of the team. The QA Senior Specialist is responsible for overseeing the resolution of disputes, ensuring all resolutions are aligned with established quality standards and organizational procedures. Additionally, this role provides mentorship and guidance to team members, particularly new hires during their onboarding process, by helping them understand their roles and performing...