IT Operations Engineer, EMEA

  • Notion
  • Dublin, Ireland
  • Jun 12, 2024
Business Operations

Job Description

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

About The Role:

As a member of the IT Operations team, first in EMEA, you will be entrusted in providing exceptional technical support for our end users while serving as a technical resource for the team. Reporting directly to the IT Operations Manager, you will have direct impact in scaling and establishing best-in-class support, elevating IT operational processes, as well as fostering positive relationships with functional stakeholders. Primary focus of this role will include, but not be limited to, improving efficiencies in critical areas such as IT policies, IT governance, and IT compliance.

What You'll Achieve:

  • Serve as the primary IT operational engineer for EMEA from our Dublin office headquarters
  • Provide additional IT triage support in other global regions (APAC and North America)
  • Act as a servant leader and empower end user engagement through self-help mechanisms, including knowledge articles and user guides
  • Manage end user lifecycle and adhere to IT Security compliance standards
  • Manage procurement lifecycle in EMEA and assist facilitate in other geographic regions as needed with cross functional stakeholders
  • Collaborate with other members of IT with the day to day operational tasks, and work towards adding efficiency with existing process

Skills You'll Need to Bring:

  • 3+ years experience as IT support or similar experience
  • Proven experience in administrating Google Workspace, Zoom, Okta, Slack, and other SaaS applications
  • Proven level of comprehension with endpoint management tools (Kandji, JAMF, InTune)
  • Proven level of comprehension with network fundamentals (connectivity, VPN and printing)
  • A high degree of confidence troubleshooting hardware or software in a predominately macOS environment
  • Experience working with AV infrastructure for onsite and virtual events
  • Ability to communicate effectively in order to partner with both technical, non-technical users, stakeholders, and vendors
  • A passion for tackling high complexity tasks, collaborating with others, and developing creative solutions for technical challenges

Nice to Haves:

  • Experience owning inventory lifecycle management
  • Experience working with external business vendors and contractors as a liaison
  • Experience with troubleshooting Windows or virtual environment (VMware, Parallels, VDI)
  • Experience in PowerShell, Bash, Python, GoLang, GitHub
  • IT Security and compliance focused mindset

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Notion.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below.

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Industry

Software Development