Operations Outsourcing Manager

  • Coinbase, Inc
  • Dublin, Ireland
  • Jun 11, 2024
Business Operations

Job Description

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Ireland Outsourcing Manager will primarily be responsible for the day to day supervision of all services sourced to Coinbase Ireland from other global entities. This includes administering and overseeing all aspects of the Outsourcing Framework, implementing and operationalising processes and governance (e.g. SLAs and reporting) and ensuring complete documentation. The ideal candidate is a collaborative, detailed oriented leader who will leverage their experience to successfully develop the CB Ireland operations management function. This role will report to the COO and work under the general supervision of the CB Ireland Country Director.

What you’ll be doing (ie. job duties): 

  • Work with global function to maintain and develop outsourcing and third party risk management framework to meet regulatory compliance
  • Drive and embed strategies and policies into operational execution to effectively manage outsourcing and third party risk
  • Ensure effective oversight, monitoring and controls across the outsourcing lifecycle phases and train responsible units
  • Manage a robust maintenance process of required outsourcing documentation including regular review and uplifts of contracts and controls
  • Support remediation and continuous simplification of outsourcing and third party risk management processes
  • Act as liaison to various stakeholders (e.g. Product, Engineering, Business Operations) to ensure compliance with framework and processes
  • Ensure that Coinbase operates in full compliance with applicable local regulatory requirements including but not limited to outsourcing, CPC.
  • Drive more efficient execution across EMEA e-money and crypto operations 
  • Provide cross-border/pan European support
  • Develop meaningful and insightful MIS to support day-to-day oversight and data driven decision making

What we look for in you (ie. job requirements):

  • Proven track record in operations and/or operational oversight, including policies and procedures development and monitoring day-to-day activities
  • Passion to be outstanding in everything you do
  • Good understanding of how the various functions of a regulated financial services business operate (e.g. Compliance, Finance, Risk, Treasury, Audit, Outsourcing)
  • Process orientated
  • Clear verbal and written communicator
  • Ability to have impact and influence with senior, peer & junior colleagues both regionally and globally
  • Proven judgment to assess risk impact & address or escalate accordingly
  • Happy to roll up sleeves
  • Able to work in a fast-paced environment with strong prioritization skills
  • Experience building and maintaining strong relationships with regulators

Nice to haves:

  • Previous experience working in a multinational / US-headquartered business
  • Experience with retail-oriented payments, trading, or brokerage platforms
  • Previous work experience or personal interest in crypto/blockchain space

PID #: P59241

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view the Know Your Rights notice here.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. 

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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