Workplace Experience Associate (Intern)

  • Bloomreach
  • Mountain View, California (Onsite)
  • Apr 13, 2024
Intern Intern

Job Description

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

  • Discovery, offering AI-driven search and merchandising
  • Content, offering a headless CMS
  • Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

 

Job Summary:

As a Workplace Experience Associate - Intern, you will be supporting the Workplace Experience Manager in creating an engaging and positive work environment for our employees at the Mountain View office. This internship provides an opportunity to gain hands-on experience in workplace management, employee engagement, and administrative functions. This role requires the employee to be physically present at the Mountain View office 1-2 days a week, with the rest served as remote working. Your tasks will be concentrated on initiatives and programs specific to the Mountain View office and its employees.

This is a part-time internship position that pays $22.50/hour, and the role is expected to require approximately 16 hours per week until the end of 2024. 

Key Responsibilities

Office Operations, including, but not limited to the following:

  • Check incoming mail and packages, sort and distribute mail to the appropriate recipients, and forward mail or packages as needed.
  • Ensure conference rooms are properly set up for meetings while coordinating with the IT department for any technical or maintenance issues related to conference room equipment.
  • Maintain the cleanliness and organization of the office for optimal efficiency. Monitor office supplies inventory and reorder as necessary to ensure adequate stock levels. 
  • Address any facilities-related issues promptly or escalate to the US Workplace Experience Specialist.
  • Check voicemail messages regularly on Google Voice, and respond to or forward voicemails to the appropriate team members for follow-up.

Collaborate with the US Specialist:

    • Work closely with the US Workplace Experience Specialist to understand company-wide initiatives and align local activities with overall employee engagement goals.
    • Attend regular meetings with the US Specialist to share insights, discuss upcoming events, and ensure a cohesive approach to employee experience.
    • Collaborate with the US Workplace Experience Specialist on the planning and executing of office events that promote team building and a positive work environment. 
    • Provide suggestions based on regional knowledge and serve as the point of contact for events & other office-related items. 

Employee Engagement:

    • Work with the Workplace Experience Manager to organize and execute employee engagement events and activities.
    • Assist in creating and implementing initiatives that foster a positive workplace culture.
    • Solicit feedback and continuously improve employee engagement activities based on employee preferences.

Communication and Promotion:

    • Communicate important information to employees regarding workplace updates, events, and policies.
    • Collaborate with various departments to ensure smooth coordination of workplace-related activities.

Point of Contact:

    • Serve as a point of contact with vendors and property management to secure services, supplies, or venues required for events and activities.
    • Assist in the development of vendor relationships and seeking new vendors when appropriate. 

Qualifications:

  • Currently pursuing a degree in Business Administration, Human Resources, Event Management, or a related field.
  • Strong organisational and multitasking skills.
  • Good communication and interpersonal skills.
  • Enthusiastic and proactive approach to problem-solving.
  • Ability to work collaboratively in a team and independently when required.
  • Proficient in Slack, Google Drive/Docs/Sheets/Slides, Zoom, and comfortable using technology for communication and coordination.

Benefits:

  • Opportunity to gain hands-on experience in office management and event coordination.
  • Exposure to a diverse and collaborative work environment.
  • Mentorship and guidance from experienced professionals in the organization.
  • Potential for continued growth and advancement within the company.

More things you'll like about Bloomreach:

Culture:

  • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

  • We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

  • We believe in flexible working hours to accommodate your working style.

  • We work remote-first with several Bloomreach Hubs available across three continents.

  • We organize company events to experience the global spirit of the company and get excited about what's ahead.

  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
  • The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

  • We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

  • Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
  • Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

  • Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

  • The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

  • Subscription to Calm - sleep and meditation app.*

  • We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

  • We facilitate sports, yoga, and meditation opportunities for each other.

  • Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

  • Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

  • Everyone gets to participate in the company's success through the company performance bonus.*

  • We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

  • We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

 #LI-Remote

Industry

E-Commerce