Delivery Operations Analyst

The Problems You'll Solve

The duties of an Operations Analyst include managing the flow of a workplace and optimization of day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. They should maintain a high attention to detail, strong quantitative analysis, and have the ability to juggle multiple competing priorities across a variety of audiences (from IC’s to senior / exec level staff).

Requirements: 

• Analytical Excellence
  • Ability to track and analyze reports and data queries
  • Identify customer needs and align processes with the customer journey
  • Develop operational improvement plans informed by data
  • Skills with the use of Google Drive Suite, such as Word and Excel
  • Leverage strong quantitative and analytical skills to address specific data requests and find correlations from analysis
  • Experience with advanced computer systems and BI analytics systems, such as Looker, Salesforce, HTML and maintains some knowledge of content management systems
  • Ability to tell the story of the customer journey through a growing level of business acumen and, ultimately, learning how to improve the lives of both internal and external stakeholders
  • Manage quality, costs and the efficiency of the organization
  • Reengineers and streamlines processes to improve efficiency, leverage and productivity
  • Trains Client Services operations staff.
  • Conducts operational research.
  • Solves complex problems relating to the operation of the Client Services
  • Stays up-to-date on software that is commonly used in the industry.
  • Conducts operational research.
  • Solves complex problems relating to the operation of the Client Services
  • Stays up-to-date on software that is commonly used in the industry.

• Drive Operational Excellence “Think Big Picture”
  • Analyzes how information is recorded and how the process can be improved.
  • Analyzes customer needs and determines how operations can be altered to improve service to customers and better meet their needs.
  • Works to increase the value of a business.
  • Manage quality, costs and the efficiency of the organization.
  • Reengineers processes to improve efficiency.
  • Oversees quality control(s)
  • Trains Client Services operations staff.
  • Conducts operational research.
  • Solves complex problems relating to the operation of the Client Services
  • Stays up-to-date on software that is commonly used in the industry.

• Workflow / Process Enablement
  • Oversees quality control(s) with the tools and processes that they implement
  •  Recommends process improvements for every day operating procedure
  • Promotes a smooth delivery system for products and services to clients
  • Able to create and drive an Implementation Plan or Business Plan

The Team You'll Work With

We are looking for a Delivery Operations Analyst to join our GTM Operations Department. The operations analyst will be responsible for owning and driving tasks that overall benefit the delivery organization. Their primary objective is to assist the teams they partner with to leverage process improvement, analytical excellence, and tools implementation to better drive a more efficient cost-to-serve model.

* English Fluency Required*

About You

• Problem solving and investigative skills - Proactive approach that end up solving high leverage problems
• People skills - willing and able to speak confidently to senior leadership when it comes to key process improvement opportunities 
• Self motivated and dependable -
• Project management skills / Ability to meet deadlines - Meet Performance to schedule timeline on key initiatives / operational tasks
• Adaptable and proactive - displays “can do” winning approach to every operational encounter
• Consistency, accuracy and prowess to execution - maniacal focus to excellence and integrity
• Leadership capabilities - ability to cross-functionally communicate with leadership
• Multitasking - able to swiftly move through projects with perseverance and poise