EMEA Delivery Director

We’re looking for a dynamic Regional Delivery Lead for Europe, Middle East/Africa and Brazil who is passionate about the Wise mission – money without borders. You’ll be a part of the Wise Platform team, supporting the EMEA Delivery teams - Presales Consultants, Implementation Managers and Solution Engineers, helping us grow and deliver high-quality payment services to our partners and their customers across the EMEA region.

As our Delivery Director for EMEA, you will set the standard for regional delivery operations, leading growth and ensuring the smooth delivery of payment solutions. You’ll lead and coach our regional team, working towards ambitious goals to achieve our growth objectives for the region.

Your Mission:

• Create a regional delivery strategy that aligns to our business goals and support its execution and evolution.
• Drive a culture of high performance that is focused on measurable outcomes; oversee regional delivery metrics, collaborating with global leads to ensure alignment.
• Support the Delivery teams in managing pipelines, delivering high-quality solutions and quick results. 
• Nurture excellent relationships with our partners, supporting escalations, and ensure they love the experience we offer them
• Build strong relationships with key regional teams, fostering collaboration and alignment to manage risks effectively. 
• Manage all delivery risks for regional deals—including project, financial, compliance, and reputational— by proactively challenging teams and ensuring robust mitigation plans are in place.

Qualifications

• We are looking for an executive who has a proven track record (10+ years) leading and scaling high-performing teams in a delivery or operations function, ideally within the financial services or payments industry.
• You’re able to set strategy and help teams deliver against these, building consensus across multiple functions, even where competing priorities exist.
• You have a deep understanding of the cross border payments landscapes and understand how to deliver results in this space - a deep knowledge of REST APIs, SWIFT, and local payment networks is a plus.
• You have fresh ideas – You’re prepared to challenge the status quo and are interested in solving problems. You are able to communicate the impact of those ideas and formulate and execute on plans to implement them.
• You’re an excellent, influential communicator. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You’re analytical and detail-oriented, using data to track performance and assess  opportunities to increase productivity.
• You are proactive - you see a problem and start to solve it without waiting for others to be involved.
• You are Mission-driven and customer-focused,looking for collaborative partnerships that will benefit the customer and contribute to the Wise Mission.

Additional Information

A bit about Wise:

Since 2011, we’ve had a clear mission: money without borders. Built by and for people who live global lives, we’re the fairest, easiest way to manage your money across borders.

We’re just at the beginning of our story and we’re growing at an incredible pace, already moving £27bn of international payments for customers and partners each quarter (and more than half of that instantly!). We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.

Our People:

At Wise, you’ll be joining a movement of people who believe in a better, fairer, more transparent way of moving money around the world. You’ll collaborate to do your best work and take on problems that no one has looked at before.

If you’re keen to learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

How we work:

At Wise our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time.

You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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