Job Description
Here’s how you’ll be contributing to Chargeback and Recovery Team:
Provide world-class customer support via email and phone channels to facilitate seamless flow of customer funds.
Help customers resolve issues related to direct debit chargebacks and other types of payment errors
Knowing chargeback processes and contributing to prevention and recovery of any uncollected funds
Work closely with the Product and Operational teams to identify actionable areas of improvement
Monitor and analyse domain related data, report abnormalities, contribute to operational improvements and team development
Qualifications
About you:
Your verbal and written English skills are excellent. If you speak other languages then that’s a plus!
You have experience working in a customer-facing role
You are punctual and have a strong attention to detail
You are good with routine but can also adapt and keep up with fast changes
You are proactive and independent but also know how important good team-work is
You can make decisions in critical situations and have the ability to multitask
You are able to prioritise your work based on the level of urgency and impact
You’re eligible work in our Austin office
Schedule Requirements
This role requires a set schedule, which will include one weekend day. Typical schedule options may include Tuesday to Saturday or Sunday to Thursday.
Exact days and hours will be confirmed during onboarding.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Industry
Wise is a global technology company, building the best way to move money around the world.
With the Wise account, people and businesses can hold 40+ currencies, move money between countries, and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money.
Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE.
16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year.