Job Description
- Help customers have the best experience possible with our product working across email, phone and chat
Be flexible working during business hours but sometimes covering an early morning(from 5am) and weekend shifts
Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
- Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression
Qualifications
- You’re located and legally authorised to work in Singapore and do not require visa sponsorship
Have at least 1 year of experience working in a Customer Support role (Ideally in an in-house environment)
Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our SG office for 5 days a week).
Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
Are flexible. While you’ll be able to plan your own schedule to a certain degree, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
You hustle. And hard.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Industry
Wise is a global technology company, building the best way to move money around the world.
With the Wise account, people and businesses can hold 40+ currencies, move money between countries, and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money.
Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is listed on the London Stock Exchange under the ticker, WISE.
16 million people and businesses use Wise globally, which processes £9 billion in cross-border transactions every month, saving customers around £1.5 billion a year.