Cloud Support Engineer

• Pune, India

• Full-time in person from MicroStrategy Office a minimum of 4 days per week 

Job Description

Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 
 

Responsibilities 
Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 

• Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Able to support MicroStrategy customers during their working hours between 12:30 pm and 9:30 pm IST 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 
   

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
  Windows/Linux system administration knowledge 
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
• Able to support MicroStrategy customers during their working hours between 11.30 and 8.30 pm IST
• Strong analytical and troubleshooting skills and experience 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 
• Excellent oral and written English communication skills 
• Preferred: Cloud Certifications (AWS, Azure, Google Cloud) 

Additional Information
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder